Address: 1 Leen Court, Boughton Industrial Estate, Newark, NG22 9ZD, United Kingdom
Phone: +447515457525
Rating: 4.9
based on 154 reviews.
Customer Service
Pros:
"The staff at Vector air are very polite and professional."
"Julie dealt with this for me within a few minutes, cancelled the order and sorted the refund all very quickly."
"The service from Vector was very good indeed and the accuracy of this rifle is better than some more expensive guns I have tried."
"Absolutely delighted with the air rifle package that I got from Vector Air."
"Ordered the nemesis X co2 after watching numerous reviews, totally painless purchase, everyone I dealt with at vector was happy to help with all I wanted."
"Vector Air's customer service is not in question and I was given a refund."
"I guarantee you'll love this mp40, it works not unlike the original and with the bb's it's actually fairly accurate."
"Excellent swift service. This was the first item I ordered from Vector Air and the whole process was simple and easy."
Cons:
"Unfortunately, when getting the item back, although the original issue was solved, I had notice a some new issues."
"Wanted to get my divers bottle filled, tried phoning with no success then emailed asking if they could fill it. Again no reply."
"I ordered an airifle kit with scope and pump Gammo g40. A part had not come with the rifle."
"VectorAir was slightly higher priced than competitors for my item, but more convenient for pick up."
"They were fairly laid back in the store, but not overly friendly or customer centric."
"Approaching them via text messaging again they were rather passive aggressive in their reply, sent me a Google link to spare parts."
"Very disappointed with this place, advertised a UK legal paintball marker as delivered to door."
"I found the sight difficult to set up the first time due to lack of instructions."
Product Quality
Pros:
"I bought this gamo gx250 package off the back of reviews by AAR on Air. The service from Vector was very good indeed and the accuracy of this rifle is better than some more expensive guns I have tried."
"I purchased a Diana 34 EMS .177, Panther, synthetic, out of the box, horizontal plane, was spot on, only elevation."
"Bought a scope from them after looking around and trying to get advice from other shops. Everything arrived quickly and although the packaging wasn't amazing and the box was slightly damaged, everything seems in perfect working order."
"I guarantee you'll love this mp40, it works not unlike the original and with the bb's it's actually fairly accurate."
"Great friendly service, very knowledgeable staff, bought a Kalibrgun Cricket 2 Tactical in Lynx Laminate, nothing too much trouble, tried a variety of mods settling on the Hugget Atom which was whisper quiet and half the price of the mod I was enquiring about Karl really knows his stuff very happy with this air rifle."
"Received my Uragan 2 Prince last week and it's a superb bit of kit, Excellent service and communication from Julie and all the team at Vector.. First time as a customer of Vector and it will not be the last.. proper service lacking from most places these days so 5 stars from me."
"The first time I've used vector air, just the very best experience, totally professional just went that extra mile to help, there delivery service is just professional and one of the best I'm in London as soon as we all get back to normal I will be paying a visit the shop and the staff have impressed me that much, if you hunt or target shoting, shop or online you must visit."
"The Winchester shell ejecting rifle is great,from loading the shells,to watching the shells being ejected when reloading and the accuracy is good too. Great fun."
Cons:
"Unfortunately they were of poor manufactured quality and made my scope so far out of alignment upon zeroing I had to return them."
"The only reason I gave 4 stars is there was an item missing from the sample box."
"I have not qualms in giving 5 stars on the time I spent with then online. I would highly recommend to anyone to pay them a visit if you are in the market for any of their items. Long may it last."
"They were fairly laid back in the store, but not overly friendly or customer centric."
"I cannot fault the staff at Vector Air for their assistance and attempts to resolve the issues which are totally down to BSA poor design of the magazine."
"Friendly staff but not overly impressed with product sold. Spent a lot on a new rifle and bought a bipod to go with it. An atlas copy is the best I can describe it as, but in all honesty it’s absolutely garbage."
"They were fairly laid back in the store, but not overly friendly or customer centric."
"I had been looking for an item for months, Vector Air sorted me out in just a couple of weeks even from ordering item from abroad, superb service and communication from them and will definitely use again."
Delivery and Shipping
Pros:
"Really good service, ordered an a Friday morning and they managed to get it delivered on the Sunday."
"I was really pleased with the item and service i got from VA. My Vector Optic scope was delivered within 24 hours in great condition and for a really great price."
"Ordered the nemesis X co2 after watching numerous reviews, totally painless purchase, everyone I dealt with at vector was happy to help with all I wanted. Was delivered exactly when stated and it's as good a rifle as I was hoping it would be."
"Can't fault any aspect of my dealings with Vector Air. Ordering was easy, their communication with me during the ordering and delivery process was first class."
"I purchased a umarex Co2 Glock 17 from Vector air online. Received great communication via email and text and the item was delivered approximately a week later."
"Excellent swift service. This was the first item I ordered from Vector Air and the whole process was simple and easy."
"I ordered an airifle kit with scope and pump Gammo g40. It was for my friend. We had a few shots with it after I put on scope and it was put away."
"The process from ordering to arriving was faultless. Communication from Vector customer services was clear and informative and the product was delivered in person to my door."
Cons:
"I spent a little extra and bought a reputable named mount for the scope and the problem was solved."
"Living in Plymouth, and taking advantage of a planned trip to Doncaster, VA put together a R10 TH kit that was actually showing out of stock."
"Very disappointed with this place, advertised a UK legal paintball marker as delivered to door."
"And after paying an extra £40 for delivery I was then told it would have to be sent to an RFD for an extra £25."
"Plus I was going to have to wait for upto 2 weeks for delivery."
"Which after getting a refund it is taking a week to recieve."
"And other shops are selling much cheaper with next day delivery."