Address: 124-128 Hartley Rd, Radford, Nottingham NG7 3AJ, United Kingdom
Phone: +441159702525
Rating: 4.8
based on 139 reviews.
Customer Service
Pros:
"Amazing customer experience by Rebecca!"
"Really pleased with the help and advice given by Josh."
"Brilliant service big thank you to Rebecca I was miles away but they still made it happen."
"A genuinely great company! Fantastic service; literally nothing was too much trouble and the communications throughout were very friendly and efficient."
"Rebecca for going the extra mile and achieving what I thought was an almost impossible task under the present climate."
"Rebecca and Josh hit the bullseye on customer service, courtesy and support."
"Great professional and speedy service, the guys took their time explaining everything I needed to know before my purchase."
Cons:
"They treated me like a complete and gullible fool."
"That was 8 weeks ago and still waiting for his call back."
"Rude staff who just wanted to sell anything regardless as to whether it was what I needed and then tried to inflate prices."
"When returning the bipod the same guy was rude, unhelpful and change everything he had said from a few days before."
"Two guys working in the shop did nothing but argue with each other and when I asked a question about a rifle I had bought from there weeks earlier got no reply through plain ignorance."
"As Ethan processed my refund, he offered no explanation nor word of apology."
"The older guy that works there is abrupt and aggressive and seems to have no respect for anyone."
Product Selection and Availability
Pros:
"Brought a GAMO phox 22. from drapers in Nottingham last week staff was very helpful told me all about the GAMO phox information SPOT ON Many thanks."
"Yes drapers has great choice, friendly staff (when they're not busy and depending who you get), servicing if you need to pay for it."
"They had exactly what I was looking for."
"Went shopping for a particular brand of gun. Rebecca was very helpful in finding the brand and model I was looking for."
"Probably the biggest selection of sub 12ft/lb airguns in the county."
"Great range of air rifles and knives!"
"Great selection of air pistols and rifles to suit all tastes and budgets, guy who served me was really helpful and demonstrated the pistol out of the box."
Cons:
"Won’t be buying anything else from them in the future."
"They are still generally more expensive than anyone else and because there aren't many other airgun shops in Nottingham, they can adjust their prices accordingly."
"One of a kind in Nottingham as far as I know. Expensive and much better deals to be had online if you know what you want."
"I was looking to trade an airgun I had purchased from them in for something different. They offered me 10% of what I paid then claimed they were doing me a favour."
"When I got home I discovered I had been sold second hand goods that had been passed off as new."
"The inflated prices just spoil what is generally a great shop."
"If you want to pay 20-30% more than usual retail price for anything or if you'd like to buy old 2nd hand guns for more than a brand new model sells for elsewhere then this is the shop for you."
Staff Knowledge and Helpfulness
Pros:
"Fantastic staff, really helpful and no rush to sell you anything."
"They advised me with my choice and couldn't have been more helpful from start to finish."
"I was served by Karen, and honestly couldn’t ask for a better experience, they helped me pick the perfect air gun and was so helpful and welcoming."
"Karen and her son were really helpful in assisting me in finding what I needed."
"I received top notch service from Ethan who couldn't do enough to ensure I could see and handle all the guns I wanted to."
"Josh was extremely informative."
"Friendly, helpful and knowledgeable staff."
Cons:
"He couldn't be more unhelpful so I didn't get to ask about various items I wanted to purchase."
"Extremely poor after sales support ... uninterested and rude (Older plumpish guy) trying to fob you off and rolling his eyes when you walk in."
"At the time the assistant did not seem to be interested in what I wanted as he know exactly what I needed."
"The gentleman was to put it bluntly very rude, stating it was up to me to check guns I was buying."
"Couple of staff that need to react more to the customers but overall a pleasant experience."
"OK if you know EXACTLY what you need but otherwise I would definitely not recommend."
"I won’t be using again personally as have had a fairly negative experience."