The Sportsman Gun Centre Reviews Summary

Customer Service

Pros:

• "I can't fault their customer service."
• "Always been kept informed as to the status of the order. Delivery has always been prompt and prices very competitive."
• "The staff are friendly, helpful as polite."
• "Thank you to Aboo for the direction and relaxed intro and to Jordan and James for their total professionalism, detailed run down, training and genuine positivity."
• "Ordering was easy, great communication throughout and delivery was very quick."
• "SGC service was outstanding and timely with the item arriving the day after ordering and before Christmas Day."
• "Excellent service all round."

Cons:

• "Service from the heart that exceeds the meaning."
• "Customer service was quite poor and unhelpful."
• "Very rude and pushy, boader line agressive."
• "Wasn't impressed with the attitude of the sales staff to start with."
• "But please answer emails !!! Now sent 3 emails no answer !!!"
• "The salesman i spoke too lacked enormous amounts of knowledge on the products he was selling."
• "your gun repair department is a joke I phoned you 11times regarding my rifle you said our tech department will phone you back in a hour they never do ever."

Product Availability and Delivery

Pros:

• "Product I bought (Zeiss DTI 3/35) is exceptional, price best I could find."
• "After searching the internet for a suitable rifle bench rest, I settled on Sportsman Gun centre, It was in stock, the price was better than Amazon."
• "Ordered some Le Chameaux wellies after shopping around and finding them at a great price here."
• "Always received good service here, spent quite a bit of money with them recently and all purchases arrived quickly and was kept well informed."
• "I'm a novice shooter, and the guys there were friendly & knowledgeable and happy to discuss different types of ammunition with me."
• "I was very impressed with the Speed and efficiency that the Order was dealt with by the shop and would not hesitate to use them again."
• "This piece of kit is incredible, it is a one stop work station for prepping your brass. It saves so much time !!"

Cons:

• "I ordered a GAMO Whisper... Nearly 4 weeks after purchase... they've only sent it without a scope."
• "Ordered a Ruger from their website which turned out was no longer available."
• "I don't know how this business is run, but in my books it is not okay to keep someone's money for 4 weeks."
• "First time I have used them... Disappointed with service..placed order money taken instantly goods in stock."
• "I ordered a gun costing £1,700.00 from SGC... Firstly, it was wrapped in brown paper and not boxed."
• "What an absolute shambles!! Ordered an item back in December, was broken so sent return for replacement."
• "After multiple e-mails and calls and 2 MONTHS later, we have still not got a refund."

Staff and Customer Experience

Pros:

• "Particular thanks to Lee for making my purchase easy and straight forward."
• "Great staff that are friendly, work hard and really know what they're doing."
• "Purchased various items over the last few month's and came with a great service, good communication and helpful staff."
• "A BIG THANK YOU TO TOM AT EXETER, nothing was too much trouble... my brand new maxus and licence landed the same day (super early)."
• "Everyone I have dealt with are willing to help and give good advice."
• "Very professional staff. made sure that all the questions were answered before the purchase."
• "Amazing store, Ash was very very knowledgeable and accommodating."

Cons:

• "I took my new air rifle to this store to have a health check and it was confiscated because they said the power was over the legal limit."
• "I had to chase the store several times to then be incorrectly told by the salesman that the SXP had been discontinued."
• "How can you get it so wrong?!"
• "This caused me time, money and embarrassment. Please be careful when dealing with these salesmen."
• "I then asked to change my order to a Mossberg 500, again not in stock."
• "It is a shame as SGC had the opportunity to sort the situation and gain a customer for life, instead they have ensured I will never use them again."
• "I'll never shop here again."