The Butlers Arms Reviews Summary

Service

Pros:

• "The service blew me away too, the ladies and the gentleman who served us were on fire!!"
• "Staff were ever so friendly and a big thanks to Rachael on her first shift there!"
• "Staff are friendly and helpful in this quirky pub."
• "The staff had service nailed and made the visit an enjoyable experience."
• "Absolutely excellent food and staff could not do enough to accommodate us on busy night."
• "Staff are friendly and service is great."
• "The staff were friendly and efficient."

Cons:

• "The only issue was there was a lot of waiting between orders and getting food."
• "Eventually when I had virtually finished the dish I got asked if everything was ok with my meal, when I showed the waitress the runny egg and told them the meal was bland, she said she would pass on the information. Then I never heard anything again, not even an apology."
• "The service was very poor in that we were left waiting to order our food for a considerable amount of time."
• "Limited staff meant long waits to order and receive food."
• "It definitely felt as though they wanted to be finished as soon as possible."
• "Service was good although it seemed to be slightly understaffed."
• "Waitresses need better training and management need to be doing their job in supporting and delegating staff."

Food Quality

Pros:

• "Absolutely excellent place to eat - everything is fresh, local and beautifully cooked."
• "The quality of food was incredible and the price was just perfect!"
• "Food is superb for the price."
• "Excellent fresh food with the chef's personality stamped all over it."
• "Outstanding food, cooked fresh."
• "Simply great food, locally sourced and incredibly tasty."
• "The food is delicious!"

Cons:

• "Steak was overpriced at £25 and a bit underwhelming."
• "At £9.50 for scallops for a starter, I at least expect them to be thoroughly cleaned and not gritty."
• "The haddock was pretty bland, just like the whole dish it come with a poached egg on top and for some reason the yolk was hard and the white was runny so that was not a good start."
• "The sauce accompanying the duck was tasteless."
• "The beef in the roast beef could have been better (it was sliced very thinly, almost machine sliced)."
• "The food was so small £18 for rib eye chips dried my fish and chips never I test so bad I am NOT happy."
• "The creamy mash was watery and bland and dull to look at."

Ambiance

Pros:

• "A high quality, refreshingly contemporary pub dining experience."
• "Nice environment, good drinks selection."
• "The decor inside is quirky and welcoming."
• "The design and decor is funky."
• "The decor is eclectic and interesting."
• "An English pub with an eclectic and funky decor, good service and excellent food at reasonable prices."
• "Quirky decoration is cool and they have a great Alcohol feature wall behind the bar that displays their selection well."

Cons:

• "It was very busy and extremely noisy! Not the venue to choose if you want a quiet chat with friends over your meal."
• "You can tell the decor will not last long as not good quality."
• "The tables are a bit cheap and nasty, the toilet urinal was leaking and there was chewing gum in the urinals that looked old."
• "The pub décor is a little odd too. It can't seem to decide at which clientele to aim itself."
• "Very well managed COVID-19 measures were put into place with excellent table service but found the environment to be very noisy due to all of the hard surfaces."
• "From the outside this pub appears to be very average."
• "Nice pub 👌 a bit quiet on the two occasions when I went in."

Management

Pros:

• "The Butlers Arms is family owned. They have good experience of running a pub and restaurant."
• "A fabulous local family run pub. We were so well looked after celebrating a family birthday."
• "Always love this independent, beautifully styled local wine and beer bar."
• "This place is so good that we had our wedding reception here."
• "Great pub with great food and excellent service. Lovely ambience and atmosphere here."

Cons:

• "I would strongly recommend people to avoid this establishment and go anywhere else in order to avoid the petty nepotistic management team."
• "The older man there who I believe own it need to put his manners in check his customer service left me furious."
• "Not good. Manager very abrupt."
• "Have been going to this pub since it was the New Inns and today they wouldn't take my booking for a family birthday gathering! Very disappointing service."
• "Sadly it's a case of like father like daughter as the owner's daughter, now the duty manager, took exception to my 18 month old labrador's behaviour at a supposedly dog friendly pub."
• "She told her bar staff to cut us off and then promptly left the building in order to avoid any recrimination on her part."