Plough & Harrow Reviews Summary

Staff Service

Pros:

• "The team are great and bend over backwards to help you."
• "The staff were welcoming and hospitable, we never waited long for our drinks."
• "Always a great night at the plough lovely staff, great service."
• "Amy was a really nice went out of her way to be helpful."
• "Wow! Staff members and service here is excellent!"
• "Brilliant service, visited last weekend for a family birthday, we were served by a lovely lady Denise who was very helpful."
• "All the bar staff were amazing and very welcoming, Leanne especially always had a smile on her face when we went to the bar and made us feel right at home."

Cons:

• "The new staff are rude and have no understanding of a customer waiting to be served."
• "How they forgot to walk us in, get our food and drink ready and put out cheap things is beyond me."
• "Terrible customer service from bar staff, who didn’t even acknowledge I was at the bar."
• "They have the most miserable attitude and only seem to want to serve the local tradesmen on a Friday afternoon."
• "When staff realized we were not eating we felt that we were an inconvenience to them."
• "Staff clueless - standing talking while we were waiting to be served and ignoring us."
• "Really wouldn't ever go back here staff were useless forgot a member of our party's meal."

Food Quality

Pros:

• "Lovely food at really reasonable prices, always comes quickly."
• "The quality of the food had been superb, well cooked and very tasty."
• "Food was good quality for the money, would definitely recommend."
• "The food was lovely and came out very quickly and piping hot!"
• "Great food. Especially the chips!"
• "Friendly service, lovely staff and the food was home cooked and very tasty."
• "The food was top quality."

Cons:

• "Chicken was dry and texture was like it had been deep frozen for years."
• "Food took 80 minutes to come."
• "Ordered pork belly roast, meal arrive with burnt meat and rock hard roast potatoes."
• "The food was not very tasty, everything was overcooked and bland."
• "Sadly because my wife's fish and chip meal was so bad due to almost non existent overcooked fish in loads of rock hard inedible batter the meal had to be sent back."
• "Lasagne was burnt."
• "Thought it would be good but left dissatisfied burnt burger buns watery pasta for kids."

Atmosphere & Cleanliness

Pros:

• "The atmosphere was really lively and had a good family pub vibe."
• "Saturday night at the Plough. Great beer served by lovely staff."
• "The pub was packed and I only went as a one off but the atmosphere was superb."
• "The pub in general has a lovely atmosphere and lots of nooks and crannies to sit and have a quiet drink."
• "I went on bank holiday monday to watch the villa match, absolutely fantastic atmosphere in there, really kid friendly!"
• "First time back for Wednesday night open mike night since lockdown March 2020. Buzzing, great atmosphere!"
• "Out of all the local pubs in the area this has the most vibrant and social atmosphere going!"

Cons:

• "Tables weren't the cleanest which is why I scored low."
• "Great pub garden... Staff are lovely but need to be a bit more diligent with cleaning."
• "Toilets a disgrace. 4 out of 6 out of order."
• "Quite pretty just a shame that there was so much rubbish (loose crisp wrappers and lots of cigarette butts everywhere) and broken glass on the ground."
• "The toilets were despicable there was dodgy dealings happening on the carpark."

Value for Money

Pros:

• "The lunch deal you can't find better. 2 courses for 4.99. Even cheaper than a Caffè."
• "A great local pub. Food is nothing fancy but good value for money with friendly service."
• "Good old fashioned pub with a great atmosphere."
• "Good value for money and will defo return."
• "Great prices, friendly staff."
• "Food was good value pub grub and the pub beer garden was great for the kids."
• "Everyone agreed it was great value for money."

Cons:

• "The bill wasn't cheap as I'd expect for somewhere like this pre us having a terrible food experience and hugely overpriced."