The Horse And Jockey Reviews Summary

Staff and Service

Pros:

• "Food was amazing and staff so pleasant."
• "I can't stress enough how Mark and the staff went above and beyond to make the day special for us."
• "The staff is very nice and helpful."
• "She was extremely helpful and welcoming, had a smile on her face and made the afford to make us feel at home."
• "Staff obviously working hard to impress."
• "The food is amazing and the staff really attentive."
• "Nice pub welcoming and friendly staff quick service nice food."

Cons:

• "Poor service and an hour wait to get our Sunday dinner."
• "The staff seemed indifferent to our needs."
• "Staff are incredibly rude especially the man in glasses behind the bar, sarcastic and clearly hate their job."
• "service was slow booked table for 7oclock didn't receive main food until 9."
• "The manager Jason was rude from start to finish."
• "Manager was very rude, staff member was trying to help me and she just wasn't interested."
• "When my husband and mum were ordering our meals and drinks at the bar they encountered an offhand member of staff."

Food Quality

Pros:

• "The food was excellent and served quite quickly."
• "Just had another lovely meal - the gammon was the best I have ever had anywhere and we shall certainly be back."
• "It had the best vegan options I've seen in any pub I've visited so far."
• "We all enjoyed our meal and the sweet course included a complimentary coffee which made it really excellent value for money."
• "The food was delicious and came out pretty quickly!"
• "Food was nice."
• "The food was superb."

Cons:

• "High price small portion."
• "The Sunday lunch came and was sent back as it was stone cold and the roast potatoes were pathetic and rubber like."
• "Mixed grill everything burnt I didn't even think it was possible to burn a mushroom but they did it."
• "The starter and especially the main course were dreadful. Burnt parsnips and over cooked anaemic looking roast potatoes."
• "Food was atrocious they had no apple and blackberry crumble as they only had apple."
• "The food unfortunately was either overcooked or undercooked."
• "The chicken was inedible, it was burned and so dry you could hardly cut it."

Parking and Accessibility

Pros:

• "It does have a decent sized car park and you need to validate your parking on the machine inside or you will get a ticket."
• "Been quite a while since I've been here but at least I was able to park the car in the small car park."
• "Parking was free."

Cons:

• "Only downside is carpark is quite small and awkward for size of pub, remember to input your reg plate details and parking is free."
• "Carpark is quite small and awkward for size of pub."
• "Visited here yesterday early evening to meet friends. Firstly very difficult to park."
• "I was send a penalty notice from Euro car parks for £50 for parking on their own carpark when I visited for drink in the afternoon with a friend."
• "You have to pay for parking which the staff will not refund you with."

Ambiance and Atmosphere

Pros:

• "Service superb nice cosy pub had good chilled times in here with old friends."
• "Lovely pub, can get very busy but that's a good thing as it shows that people like it here."
• "Really nice pub, friendly staff, quiet atmosphere (went around 8pm) even though it was busy."
• "The pub was nice and everywhere was kept clean with tables cleared immediately as people left."
• "Great atmosphere, friendly staff, very cosy with artificial fire."
• "Nice and relaxing here very welcoming staff felt very comfortable good service."
• "Lovely relaxed atmosphere and friendly staff."

Cons:

• "Only downside to this pub is the toilets, they don't smell very friendly."
• "So busy inside not a vacant table. Bar was rammed with folk trying to get served."
• "A bit more noisy that I would expect though."
• "The first impression of the building was a little off putting. It was grubby and in need of decoration."
• "We should have walked out as soon as i saw the hot glasses come out the glass wash and get put on the dirty back bar floor!!!"