Pizza Express Reviews Summary

Customer Service

Pros:

• "Great service tonight at pizza express! our server was excellent and very patient taking the order."
• "Excellent service, as Indians we came for lunch on Diwali and were served by a lovely Indian lady."
• "Staff was friendly and communicative, clearly explained to my friend who has a peanut allergy."
• "Good place to visit for a quick bite to eat other the the fast food options. Friendly staff."
• "Very fast and friendly service. Takeaway pizzas and doughballs ready in under 10 minutes."
• "Well done to Caviar. Excellent at his job. Well done!! The food was excellent and the service was excellent also."
• "Just got a takeaway pizza for the rest of the trip, and the staff and service were great."
• "I am sure many of us have gone to pizza express before... this is the reason of my good review today."

Cons:

• "Arrived at the restaurant. None of the waiting staff acknowledged I was there."
• "On arrival you wait to be seated. Nobody acknowledges us for 10 minutes."
• "Please avoid this place if you want food in under an hour and a half."
• "The toilets were absolutely disgusting and difficult to use due to how grim they were."
• "Two miniature pizzas and a small bottle of Diet-Coke came to £27.35. absolute rip-off."
• "Terrible customer service ever, the guy who was serving us, was so rude, no smile on his face very abrupt."
• "Came in, sat down for a table with the family. Three waiters and after 10mins still no service of any kind."
• "Staff rude and inattentive. Settings missing and the ones that were there were dirty/used."

Food Quality and Menu

Pros:

• "Had the beef burnt ends pizza and I enjoyed the taste a lot, very different to Pizza Hut!!"
• "The food was fast, fresh and very tasty enjoying the typical favourite pizza and dough balls."
• "I haven't been to Pizza Express in a long time... food was good, especially the Calzone."
• "The Pizzas are just as nice as you will get from any Pizza Express."
• "Had a Sloppy Giuseppe pizza at the Pizza Express... Very nice."
• "Regularly not open when it should be 11:30am to 12:30pm... Food delicious of course."
• "Simply excellent. Didn't expect much from motorway service station restaurant, but food was very good."
• "Great,ended up here as I was just driving around and found my self in the area...the food was good."

Cons:

• "We could not order the pizza we like as they didn't have the ingredients, the same with our second choice."
• "The food we eventually got was bland and difficult to eat."
• "Two miniature pizzas and a small (330ml) bottle of Diet-Coke came to £27.35. absolute rip-off."
• "Took an hour to get food and half the food seemed unavailable."
• "Burned edges on pizza, place not busy at all, and be careful as glass can be dirty."
• "The pizzas were so dry, and the base was like burnt toast."
• "Pizza with mixed leaf salad because they run out of rocket and chef decided to change without even asked."
• "Food was lovely but service was really slow."

Efficiency and Wait Times

Pros:

• "Very fast and friendly service. Takeaway pizzas and doughballs ready in under 10 minutes."
• "I was in and out within 20 minutes, 2 courses and a glass of wine. Not something to be proud of."
• "Surprisingly cheaper than some other leading pizza chains and the pizzas are consistently good."
• "Very brief stop for a business meal with a colleague... Service overall was quick, polite and unobtrusive."
• "Simply excellent. Didn't expect much from motorway service station restaurant, but food was very good."
• "We stopped off to grab a quick bite from the service station...the service and food were spot on."
• "Had to wait to be seated. Order taken quickly and was warned that it could take up to 30 minutes."
• "Stopped here on the way home from Eastbourne... our food was served very quickly."

Cons:

• "Arrived at 6.45pm. By 19.50 we still hadn't had our food."
• "Please avoid this place if you want food in under an hour and a half."
• "Took an hour to get food and half the food seemed unavailable."
• "Food was lovely but service was really slow. Was seated quickly although took 10-15 minutes to take our order."
• "Absolutely dreadful... Twice in the middle of the day I was turned away at the door because they'd run out of food."
• "Arrived at 7:45pm to get a takeaway pizza and was declined as they said they were closing."
• "Stopped at the services and noticed this new restaurant... after 20 minutes I had to ask where the drinks were."
• "Terrible service, staff ignored us, didn't clear away plates, even after the manager told a member of staff."

Atmosphere and Cleanliness

Pros:

• "Great location!! It's always handy to stop here and enjoy some decent, yet convenient, dinner."
• "Good to see Pizza Express at these services. The overall standard of these services is quite good."
• "Honestly didn't expect to see a pizza express at a motorway service but was pleasantly surprised."
• "Pizza Express is always a safe bet, and this one was no exception... Atmosphere was calm and cosy."
• "I always drop in for a quick bite when heading home late from the office... I still like to return."
• "The offer they have displayed outside is not available inside... Staff in this branch is exceptionally good."
• "We popped in here for a quick bite to eat as we travelled down the country. The service was excellent & quick."
• "Stopped here on the way home from Eastbourne... The place was clean and tidy, the staff were friendly."

Cons:

• "The toilets were absolutely disgusting and difficult to use due to how grim they were."
• "One main forgotten but the kitchen and hastily made, still arriving late. Toilets not stocked with toilet paper."
• "As Pizza Express outlets go, this one is pretty standard, but unfortunately lacks something in terms of atmosphere."
• "Spicy beef pizza lacked spicy beef, Gluten free goats cheese pizza was tasty but only after it was sent back."
• "Firstly, it was freezing cold in there as the a/c was cranked up way too high."
• "The food was good, some members of the staff could be a bit friendlier, we felt a bit like trespassers."
• "The arancini and pizza were excellent but unfortunately the staff did not match the food."
• "The glass for the white wine was with lipstick. The glass for the beer as well."