Richer Sounds, Glasgow Reviews Summary

Customer Service

Pros:

• "As usual I got great advice and service from the assistant, this time it was Steven."
• "Peter in particular is fabulous and a big reason i'd recommend to others."
• "Charlie was really knowledgeable and helpful letting us hear many different choices across the value chain."
• "Martin, from Richer Sounds, Glasgow came out to install an amplifier for me. He was really efficient and certainly knew the product."
• "Charlie, the salesman who assisted me, was knowledgeable, helpful, advised on the *right* sized screen for my lounge."
• "Very good customer service! I used to buy electronics online or from other stores but now will always make sure to come here."
• "Staff are always friendly, helpful, knowledgeable and go out their way to make sure you are highly satisfied with your purchase even weeks or months after would highly recommend."

Cons:

• "Terrible service."
• "Really disappointed with the service today."
• "why will you guys never answer that EFFIN PHONE?"
• "They are now choosing to ignore emails and hang up the phone as soon as I connect past the service line automated system."
• "Very disappointing experience."
• "An appalling display of customer service from a supposed reputable retailer."
• "Had a terrible experience with the Glasgow store manager John."

Product Quality and Pricing

Pros:

• "The products are amazing quality, meeting our price range and we are delighted that we opted for Richer Sounds."
• "Their equipment is of high quality and very reasonably priced."
• "Richer sounds deal with top of the range hifi and do lower prices as well as tvs and special set ups."
• "Richer Sounds isn't a bad place to buy hifi bits and pieces. They have a good range of products from the sensible end of the hifi market. with competitive prices."
• "For all your hi-fi and home cinema needs there is no better place to go, they'll even price match online companies."
• "Also as an added bonus they have the same price as buying from Samsung directly with the addition of a free sound bar and sub-woofer and a 6 year guarantee."
• "I highly recommend Denon av amp, Dali Oberon speakers, Chord RumourX cables and of course Richer Sounds."

Cons:

• "Having purchased a fairly modest system from Richer Sounds in Glasgow I was a little disappointed when the agreed delivery failed to arrive."
• "They also over charged me by £49 and are saying the price match on the other website was £1849 when it was £1799.98 clearly trying to rip me off."
• "Phoned for some repair help and was told to buy a new av receiver at 4 times the repair cost that was 'a guess'."
• "For the first time, I saw the mask slip with the manager John when on near completion of my purchase of over a thousand squids, cash there was a quibble about the six year Guarantee."
• "Both have developed faults within 24 months of purchase."
• "I had ordered a 65inch Samsung tv, but they failed to deliver on time, I had ordered on Monday & arrived the following Wednesday, poor service from a reputable company that guaranteed a 3 day delivery."
• "The quality of his advice and proposed equipment raises a lot of questions about the competency of the salesman."

Store Experience

Pros:

• "Great place for anyone that wants something better than your average run of the mill tat you get from curry's or argos."
• "Great range of products, with demonstration area in the shop."
• "Demo models tend to favour the mod and higher range product lines from Panasonic, Sony, and LG, with odd entry-level model for comparison."
• "RS use a setting more appropriate to that of your lounge, so you can really appreciate the differences between models."
• "Been going here for over 25 years. They are second to none."
• "Always heard good things about this company and wasn't disappointed."
• "The staff went through the models that they had in stock and let me use their tablet to browse reviews before deciding."

Cons:

• "Went to enquire about the Tannoy centre speaker reduced to £49 from £99, but as USUAL, you stand and stand, in till you accept you ARE invisible."
• "Specialised Hi-Fi store? Not at all! You might have better experience in casual department store."
• "The Glasgow store is small and cramped. With such a limited selection to view, is hardly worth having the store."
• "Visited Glasgow store where all staff were busy serving customers. Manager was on the computer not once did he acknowledge that I was there waiting in the queue."
• "I stood about for quite a while looking for some help but the whole place felt like panic stations and nobody seemed interested in helping me."
• "A very limited selection of TVs on display and mainly just the top end stuff, very cramped and noisy."
• "The store needs to be completely redesigned to allow for a bigger selection of TVs."