Italian Bear Chocolate - Soho Reviews Summary

Hot Chocolate

Pros:

• "Really enjoyed the milk hot chocolate. Great taste, consistency and temperature."
• "OMG, I loved the hot chocolate so much, the nutty flavour came through nice and smooth which made the sweet chocolate less heavy."
• "Hands down the best hot chocolate that I had so far in London."
• "Hot chocolate as insta food bloggers have made it popular, it is indeed worth a try!"
• "This deserves it's spot in the list of best hot chocolates in London."
• "5 star chocolates and hot chocolate."
• "Definitely the best hot chocolate place in London!"

Cons:

• "The hot chocolate was not enjoyable to drink, too much sugar and thick texture."
• "The hot chocolate lacked flavor."
• "The hot chocolate it’s not thick as should be (and was) and it’s becoming English instead of Italian."
• "Their hot chocolate is, again, mediocre at best."
• "The hot chocolate was disgusting."
• "Hot chocolate was okay. I have had better."
• "The hot chocolate wasn’t hot enough. Every sip had a lump in it probably the corn flour."

Service

Pros:

• "Staff is very friendly and has a nice atmosphere."
• "Service was prompt and staff were nice."
• "The service was great, staff all very friendly."
• "Service was really fast and everything was delicious!"
• "The vibe is cozy, and the staffs are total sweethearts."
• "Staff were nice and attentive."
• "Service is good considering place is packed each time we go."

Cons:

• "Came to buy a slice of cake to takeout and was told that it was only for dine in customers."
• "The service was slow."
• "Service at this place was horrendous. Staff are very rude."
• "The service was rubbish. The lady who served us was rude."
• "The customer service was awful."
• "Service was awful the waiters are rude and careless they forgot our order."
• "The service here wasn't great if I'm honest. The staff were quite abrupt and not particularly friendly."

Ambience

Pros:

• "Nice cosy place to sit and read on a weekday."
• "The place is lovely with a very chic ambience too."
• "I loved the atmosphere of Italian Bear too - the inside was very cosy and intimate."
• "This tiny quaint chocolate cafe behind Carnaby Street with its wooden and industrial interior filled with chocolate making tools and equipment wall to ceiling is a treat for the senses."
• "By far one of my favourite spots in London! This is a special little chocolate Cafe that is worth every penny and calorie."
• "The place is cute and cosy and the people working there are kind and welcoming."
• "Italian Bear Chocolate is a haven for chocolate enthusiasts. The cozy ambiance sets the stage for an unforgettable experience."

Cons:

• "The place is always too crowded which makes it very noisy."
• "The cafe was dirty and very unorganised."
• "The atmosphere was awful, so left quickly after getting our purchases."
• "The venue itself was uninspiring."
• "The place is quite small and felt a bit cramped."
• "We felt a bit hemmed in and could hear the conversation on the neighbouring tables."
• "The seating is too close."

Price

Pros:

• "The hot chocolate here is deep, rich and velvety smooth, priced at £4 for a medium size cup."
• "Very reasonably priced also with good customer service."
• "And all this Amazing quality for such a good price.. 👍😍"
• "⭐️⭐️⭐️⭐️ value for money"
• "The best hot chocolate ever consumed..... And all this Amazing quality for such a good price.. 👍😍"

Cons:

• "The only thing is that the strawberries were for £9! Which I think is kind of ridiculous, they were more expensive than anything else we ordered."
• "Too expensive for no good reason."
• "Also portions could be bigger, especially for the very high prices."
• "Food is very overpriced for what it is too!"
• "Prices are crazy high though and definitely not justified for the service you get."
• "The hot chocolate was both overpriced at £5 and disappointingly thick, clumpy, and filled with bits."
• "The only downside is that it is bit on the expensive side."