"Dark Sugars is by far one of the top hot chocolate spots in the UK."
"Got the signature hazelnut and praline hot chocolate... Literally the best hot chocolate I have ever had, very rich and decadent!"
"The hot chocolate with cardamom was my pick today, and packed with a handful of chocolate shavings, it's very Instagram friendly and tasted delicious, velvety smooth with the background spice adding a beautiful flavour."
"Absolutely delicious hot chocolate!! Tried the cardamom and the salted caramel ones and they were both great."
"Best hot chocolate ever. £6 for a top quality hot chocolate with delectable chocolate shavings."
"The hot chocolate is superb - an unreasonably large amount of chocolate flaked on top of an already indulgent drink."
"Best hot chocolate I’ve ever had!!!"
Cons:
"The actual hot chocolate was nice enough but far from exceptional and I could not taste any hazelnut."
"Hot chocolate was very average and therefore not worth £5-£6."
"The hot chocolate was distinctly average, I had heard great things so I checked with the other members of my party at the time and they agreed. Quite bland unfortunately."
"The salted caramel hot chocolate has not even one flake of salt, just tastes like chocolate and the hazelnut praline was lacking."
"The two hot chocolates (£4.90) very basic and kind of watery."
"was really looking forward to this but i got the hazelnut praline hot choc and it didn’t taste of hazelnut at all, it wasn’t very nice if i’m honest and i ended up chucking it and it cost me £6."
"The taste of the salted caramel was not really present."
Staff and Service
Pros:
"Perfect chocolate! I love the Chili hot chocolate in the winter and the dark chocolate ice cream in the summer! Definitely try their other sweets too and the staff is just so friendly I go there every time I'm in the area!"
"And one more important detail that I’m sure of after our second visit the cheerful mood of the girl who serves you is infectious, she made my day twice."
"The staff is very friendly but strict not to let customers/spectators touch or get too close to the chocolates for hygiene reasons, which is really good."
"The crowd was all excited, customer service was marvellous and very friendly."
"Staff are friendly and the prices represent excellent value for money."
"The friendly lady serving added to the enjoyable experience."
"Staff are friendly and helpful."
Cons:
"Staff wasn’t the nicest as well."
"Chocolates were nice, but the woman shop keeper is racist."
"I found the staff very average (one polite out of the three)."
"However, the people making the hot chocolate were unfriendly, didn’t smile once and gave off a negative attitude."
"Server behind the till was very rude - no 'hello', 'thank you' or smiles."
"Only getting 3 stars as the lady serving us wasn’t really helpful and was slightly unwelcoming."
"Staff were very rude! My hot chocolate spilt from the counter I got no help at all."
Shop Atmosphere and Decor
Pros:
"Heaven for chocolate lovers. Loved the way chocolate treats were presented - had a very African inspired decor."
"Interesting experience. The atmosphere is great, love the music and the chocolate is delicious."
"The shop looks fantastic with the large, wooden tables and the endless rows of huge wooden bowls with mouthwatering chocolate."
"This was love at first sight! The amazing interior with its wood displays, everything was breathtaking."
"The shop is filled with tempting truffles presented in abundance on stands and countertops."
"The atmosphere is brilliant, the chocolate selections are fantastic, the drinks are mind blowing."
"The store os just amazing, with loud music, vibrant people, dancing, they make you feel like one of them!"
Cons:
"Small shop, no sitting places. TA only."
"Visited this branch and it was really disappointing."
"On the negative side, seating is limited, and it can definitely be improved, tables were so enormous and took too much space."
"It is also a chocolate shop. Too bad there is no seating place."
"Shop is small (preferred the HQ back in 2017) and no seating.."
"Booming music in the store, which may not be for everyone, but definitely makes your head turn when on the street."
"They don't have tables to sit at, which would have been nice to enjoy it and rest for a while (we are tourists)."
Price and Value
Pros:
"Also on the pricey side but well worth it for occasional treat as I did."
"All of their products are incredibly high quality, their hot chocolate is rich, creamy and worth the money!!"
"The prices aren't bad either, I tend to purchase the £20 square boxes and they go down very well indeed."
"Best hot chocolate ever. £6 for a top quality hot chocolate with delectable chocolate shavings."
"It's not cheap for a SA traveller but definitely worth it!!"
"Surprisingly, not heavy on the wallet as well."
"Absolutely amazing chocolate, at very affordable prices."
Cons:
"I feel the chocolate is a bit over priced but the hot drinks are massively overpriced!"
"Chocolates are unnecessarily expensive and not worth it."
"The taste of their chocolate, however, is average. It is way overrated & overpriced."
"I purchased 200gr of chocolate with dried fruit only to know that it will cost 15£ at the check out."
"One small gripe is the price of the hot chocolate though. Looks amazing with all the chocolate flake, but a little over-priced."
"Took 1 star down because of price."
"The hot chocolate is really nice and creamy, it’s not the consistency of freshly melted chocolate which is also good but sometimes too rich and thick for me, it was more of a whipped creamy consistency and perfectly sweet."