Bella Italia - The Strand Reviews Summary

Service

Pros:

• "The fact that u can order with both a QR code as well as have your order taken is superb."
• "Service was quick and attentive."
• "The girl who served us, Mady was really attentive with us, her recommendations was the best!"
• "The waiter was attentive but not overbearing."
• "Gabriel went above and beyond to make sure that my friends and I were served quickly and efficiently so that we got to our show in plenty of time."
• "Our server was a lovely and attentive guy who made sure we were happy and engaged with us outside of taking our food and drinks orders."
• "The service was good and they were generous with cheese on top."

Cons:

• "Very Rude staff. Lots of empty tables and they keep people waiting."
• "The service was shockingly awful. I have never experienced such rude, unhelpful and unfriendly staff in my whole life."
• "VERY Poor customer service. Impolite and disrespectful staff."
• "The waitress never saw to us, it was heaving and clearly understaffed."
• "Service awful! They made it obvious we weren't welcome, ignored us and then only decided to tell us what wasn't available when we'd decided what we wanted!!"
• "The service is always really slow."
• "Incredibly slow to bring out food."

Food Quality

Pros:

• "The food was nice; I had the gamberoni."
• "Friendly helpful staff, clean premises, and great quality food."
• "The food was lovely, and very affordable as they do set menu on weekends."
• "Food was lovely. We will be returning soon."
• "The gamberini was incredible food."
• "One of the best Italian meals I have had in a long time."
• "Food was great. Had the schnitzel with garlic butter sauce."

Cons:

• "Both dishes were completely overcooked, despite asking in advance for them to be 'al dente'. Quite bland flavor too."
• "No bacon in the carbonara and no sauce just dry pasta. Pizza was burnt with very little topping."
• "There is nothing amazing about the food at all."
• "Terrible food…. Arrived at the table barely warm. It was no better than your average ready meal!!"
• "Carbonara had a horrible taste as well, instead of bella italia we had a not “bella” experience:("
• "Not a really good pizza! very blunt, no fresh ingredients and not so tasty."
• "Food garbage tier. Literally tasted like a ready meal."

Atmosphere

Pros:

• "A fine place to take a timeout from the busy streets outside."
• "A great central location. The ground floor is where the atmosphere is."
• "Nice restaurant located in Strand. Took my mum for Mother's Day and she enjoyed herself."
• "Enjoyed a lovely meal here, served by a very busy but incredibly brilliant waiter called Gabriel."
• "We sat in a window corner which was quiet so we didn't feel much atmosphere but it was pleasant."
• "Really beautiful, big restaurant! Especially downstairs!"
• "Beautifully decorated and a very peaceful and welcoming atmosphere."

Cons:

• "No Italian atmosphere, the music was so loud we couldn't hardly hear our own voices."
• "The atmosphere is horrible. And is like that because of the waitress. She nearly broke my phone with a glass bottle of water and she was so disrespectful."
• "Decor some kind of 90s pastiche horror, seriously how does anywhere still look like this?"
• "The only downside was the slight air of panic due to the restaurant being incredibly busy."
• "Very loud location."
• "When we first arrived it was extremely crowded and loud, service took a long time to the point the Theatre goers left for their shows."
• "Decor needs some updating as even the sofas and chairs are falling apart."