"The staff at Corley cycles give a superb service. They have a 'can do' attitude and take a genuine interest in their customer’s needs."
"Friendly staff, very professional, and really helpful."
"First class service from this shop and all of its staff."
"Top service, knowledgeable, time taken by the staff and friendly, would recommend this shop to others."
"Fantastic customer service and prompt turnaround."
"Staff were really knowledgeable and helpful."
"Everyone I have spoken with / met with really took time to understand what I was looking for and offered advice accordingly."
Cons:
"Feeling disappointed as things stand."
"NO MORE BUSINESS WITH Corley Cycles."
"If they do not have it in stock go some where else as they will take your money then fob you off for months and months in our case over a year."
"I’d rather throw my bike in a skip than take it to this shop."
"Their communication is abysmal, they say they have too many emails to answer and too busy to answer the phone."
"Unfortunately the way we were treated last Friday has put us off returning again."
"Terrible custom service, awful timescales for repairs and only looking to fleece customers."
Product & Stock
Pros:
"Good stock and availability."
"Carry a good range; always eager to spend time with you, and going through the details."
"The staff were very friendly and knowledgable, helping me find a bicycle that was suitable for my budget and the right size for my height."
"I was given the time to try both sizes of a bike (both of which had to be built for me) and helped with the sizing to make sure I got exactly the right bike."
"Actually have nice stock - and great coffee."
"Popped in today and surprised by how many bikes they had given the shortage in many shops."
"Bike was received exactly when they said it would be, in immaculate condition."
Cons:
"When we collected a replacement bike it came with the wrong accessories so still waiting."
"Selling equipment they don't have in stock and by their own admission unable to get hold of."
"Understandably there was a lack of stock in both shops due to the current situation, but the customer service we received was pretty appalling and business was definitely lost due to this and not the stock situation that I am sure many bike shops are currently facing."
"Taken over a month to just put a new rim on my hub... I have since lost confidence in Corlly Cycles."
"They only had one XS in stock which during lockdown was a miracle in itself and the staff member was going to purchase it for his daughter."
Expertise & Knowledge
Pros:
"Decades of reliable expert experience and service."
"The guys here have a great knowledge of bikes and a real passion for cycling. Always super friendly and super helpful."
"I was particularly impressed by the expert advice we were offered by Simon."
"Rich is great for bike fits and 'physio' knowledge, and seems to know very quickly what will work for you and what won't."
"Great product knowledge and very helpful staff."
"Always super-helpful and knowledgeable."
"The staff couldn't have been more helpful, I was given a run down of the different units they had, what they did and vitally that none of their customers who had purchased a Wahoo had any complaints."
Cons:
"When I was applying bike protective spray I've noticed some paint came off the frame exposing the scratches."
"After a few emails they denied everything and didn't admit that they repainted the bike themselves with some cheap paint just to sell it."
"Went to find a mountain bike with my Mother last Friday and was treated very rudely by the staff member that dealt with us."