Winstanleys Bikes Reviews Summary

Customer Service

Pros:

• "The man we spoke to was so helpful and knowledgeable and all of those points were addressed."
• "Would really recommend buying a bike from here, I bought an electric bike, Chis was super helpful in helping me narrow the options down and Luke was amazing at answering every question and helping me out today when I tried the bike out."
• "Bought eBike about 2 years ago from them and been back in a couple of times since for parts etc. always found the staff very friendly, very helpful, very knowledgeable."
• "The customer service team is helpful and responsive."
• "Always great customer service from Winstanleys bikes bought from then many times always quick delivery and if something is on order from suppliers you are kept updated on its progress."
• "The guy on the phone was very helpful."
• "Customer services were really friendly and helpful."

Cons:

• "Additionally, getting in touch wit their customer service was quite challenging."
• "Absolute terrible customer service no communication received a damaged bike which isn’t completely there fault as happened in transit."
• "Every time you try to call them, you are on hold for a minimum of 30 mins before you get through to anybody."
• "Poor service, ordered a part, take your money, then advised it will be 10 days before they receive the item and then they will ship it."
• "I don’t feel that customer services were listening and responding to my query."
• "Awful, avoid. I paid for my bike on the 13th Feb and the website confirmed it would be shipped next working day."
• "Tried e-mailing but no reply, phoned but continually rang without an answer."

Delivery & Packaging

Pros:

• "Good price bike hence the purchase. Bike arrived well packed."
• "Ordered the Boss Stealth mountain bike as Winstanleys Bikes had the best price. Very easy to place my order. Incredibly fast delivery."
• "The item arrived, well packaged, and within the time frame given by Winstanley's."
• "Quick delivery (not a fan of Amazon!) but received promptly."
• "Great price as well as next day delivery at no extra cost."
• "Got the 1st item within 2 days of ordering. Received the following 3 items a day after that."
• "The bike was completely packaged and component-protected in an excellent and comprehensive manner."

Cons:

• "It was delivered with little delay."
• "Very slow delivery, the carriers used by Winstanleys bikes are very poor."
• "It hasn't arrived yet."
• "When it was finally delivered by DPD after multiple 'sorry we missed you' (but nobody actually came), the box was poorly packaged and battered, and the bike chipped and scratched."
• "Item didn’t arrive and after numerous unanswered calls and emails, finally had an email stating the item is out of stock."
• "Ordered over a Week ago and not received my order yet."
• "I ordered something nearly 3 weeks ago and it still hasn’t been dispatched."

Product Quality

Pros:

• "I've very pleased with my Giant eMTB. There was a small issue with it but they sent me the replacement parts very promptly."
• "The bike I chose was cheaper here that at other stores."
• "Build quality is far better than my previous cheap bike which was bought from Argos."
• "I ordered a complete bike (mtb) and gears/brakes were setup well for me."
• "Decent website showing accurate stock levels it seems."
• "The price was the best for this model most competitors had it but at a more expensive price."
• "Price was very competitive and although the product is a basic/cheap model, the ride is excellent!"