Evans Cycles Reviews Summary

Customer Service

Pros:

• "Superb service. Knowledgeable, helpful, patient and courteous."
• "Friendly staff and excellent customer service."
• "The service was fantastic!"
• "Fast service and many times I didn't have time to schedule, and I had my problem solved."
• "The customer service is excellent."
• "I received great assistance and customer service."
• "Top quality customer service."

Cons:

• "Service not great. Serious lack of ability to create rapport with customers."
• "In store assistant quite unhelpful when asked specific questions about the bike/accessories through just a lack of knowledge."
• "Just been hanging on the phone for what felt like hours. Pretty representative of Evans customer service really..... awful."
• "Awful service, not ordering parts when they have told you they have, got my bike back and after spending £200 on new parts the initial reason for the service hasn't been fixed."
• "Visited the Guildford store today and I have to say the service was shocking."
• "Not one member of staff greeted me or asked if I needed help, even after being stood looking for 20mins, and trying to get their attention."
• "Very disappointed... appalling service."

Staff and Management

Pros:

• "They are an incredibly helpful and friendly bunch who know their bikes inside out."
• "Had my bike fit with Tom on Friday. He couldn't have been more helpful, explaining everything in detail and showing video clips of posture and angles on his iPad."
• "The guys here are awesome. Its never a bother whenever I need help with my bike, I bought my bike from here and had it serviced multiple times over the past 2 years and never had a problem."
• "Really great store with very knowledgeable staff."
• "I absolutely love this place. I always get my bikes serviced here - the staff are amazing, have a true love of bikes."
• "Great service from Mark and the team at Evans."
• "The team is very dedicated, always polite and helpful."

Cons:

• "Seems another Mike Ashley 'sports direct' type company and has lost what Evans used to be."
• "Just poor throughout I'm afraid. Took it on to have all gears replaced plus silver service, new rear tyre etc."
• "Poor management."
• "Most unhelpful staff, always chatting in the corner, no clue on pricing or any bike relevant information."
• "Arrogance of this business is incredible."
• "The members of staff were too busy on their phones or playing about on bikes, rather than serving customers."
• "Worst customer service I have ever had in a specialised store."

Product and Stock

Pros:

• "Bought a Specialised for £500 less and 2 years interest free."
• "The bike was delivered to store promptly, tuned to perfection and they even set me up so I could ride away on it."
• "Store is spacious, clean, and well stocked."
• "The store is large and stocks a wide range."
• "I am very satisfied with the quality and the price."
• "Got my first bike from there. Trek Dual Sport 2. And it’s accessories."
• "We visited a few times, initially to order bikes in for test rides with £50 deposit, where we benefited from the large Evans catalogue."

Cons:

• "Very low stock levels of items."
• "Orded a Christmas present bike that was in stock and bought on the 1st week of December and it's almost a month later (january) and still no sign of it in-store."
• "Bought SPD pedals today and they were priced £10 more than had I bought on line."
• "Purchased an expensive gravel bike from Evans online. Paid for next day delivery, bike turned up about 4 days later despite paying extra for next day delivery."
• "My brand new arkose bike's tyres were paper thin and burst within a week."
• "The bike arrived and the gears were snapped off from the bike making it useless."
• "Over priced parts."