Rutland Cycling Whitwell Reviews Summary

Customer Service

Pros:

• "Went in with a problem with my sons handlebars and met Andrew in the maintenance department who was professional, helpful and courteous."
• "Many thanks to all staff, particularly Philip & Tom for sourcing and fitting the special adaptions to my wife’s new electric, fold-up bike."
• "Great and successful visit to the store. Served by Neil and he was extremely helpful and sorted me out with a new bike."
• "Excellent service from Jon P and Lee who went out of their way when we accidentally turned up a day early."
• "The staff were fantastic and humorous in giving me advice as I had never used this type."
• "Tim and Dom - absolute legends! Not one, but two of us useless cyclists allowed the charge on our Di2 bikes to go too low for gear changes... Without any hassle or question they popped them on charge."
• "Staff at Rutland Cycles were great, really friendly and full of advice for best routes etc."

Cons:

• "The bikes could all do with a decent wash down, at the price I’d expect this after each use."
• "Rubbish customer service and bikes not maintained as well as they should be."
• "I was asked upon my return whether there were any problems... when I informed them of my issues, they just stared at me blankly."
• "For a number of visits now, I have found this place really has lost the plot in terms of service... Nowadays, you either get a clueless teenager, grumpy arrogant cyclist type."
• "Service levels in the shop are always poor and their online service is very slow."
• "Also, there was no bell on my bike! I was very anxious going around blind corners and would literally have to shout out each time I had to pass someone."
• "Pretty rubbish handover, no explication of the electric bikes controls or screen module, no discussion on the routes."

Bike Quality and Maintenance

Pros:

• "Outstanding Service - recently delivered a junior bike to Rutland Cycles after a hub gear failure."
• "I’m very happy with the bike and would definitely recommend Rutland cycles to anyone who is after a new bike."
• "Great place to cycle and the hire bikes are in good condition and good value."
• "Very impressed with Rutland cycling. I have purchased both mine & my partners bikes from there."
• "The bikes we got were high spec Giant mountain bikes."
• "The bike is stunning and it has obviously been built-up with skill and care."
• "Great service, and fantastic bikes."

Cons:

• "Tape hanging off the seat post of the bike and overall just a bit tatty."
• "Upon delivery, the box was badly damaged, the bike was wrapped in 1 layer of bubble wrap within this box."
• "I bought a specialized levo expert ebike that was advertised as an ex display item. When it arrived it was clearly ex demo or ex hire, and had been subjected to a lot of use/abuse."
• "The front wheel was badly damaged, the chain had come off the front cogs, and a part was missing from the handlebars."
• "The gears on both were pretty miserable with a chain set that was clogged up with an over use of oil."
• "Bike wasn't set up right, I'm no expert but the guy set it up and said it was fine, I noticed that if I leaned sometimes my foot would hit the track, which wasn't great."
• "Bought an Ebike delivered without charger."

Value for Money

Pros:

• "Will do it again - family ticket £60 for the day great value for money."
• "Family ticket £60 for the day great value for money."
• "Puncture half way round was sorted with a swift visit to swap the bike over when we were just 5km from finishing!!! Excellent value for money."
• "Bike was already at a great price with over 25% off and im over the moon with it."
• "I had front and rear sets and chain replaced and they said it might cost around £130, but ended up at £85."
• "My bike now rides significantly better and I can confidently say I was able to achieve this at a fair price with the advice Jem offered."
• "A big thank you, great work at a reasonable price."