Leisure Wheels Reviews Summary

Customer Service and Support

Pros:

• "Tom was wonderful in his knowledge, care and customer service."
• "Thank you for the amazing, unexpected Sunday delivery and the excellent service."
• "Very satisfied with the bike and communication from Leisure Wheels."
• "Leisure Wheels dispatched the bike to me that day and I received it the next, so I am grateful to the service provided by them."
• "Darren very helpful in advising and concluding my purchase on Cube ReactionPro."
• "Dan gave a prompt response and his communication was brilliant all the way through the order process."
• "The staff was knowledgeable and helped me find the perfect e-bike for me."
• "Dan fought my case and eventually got me a full refund."

Cons:

• "Was directed to 'look at the website' and come back when I've made a choice."
• "The Bosch PowerTube 625 battery develops a major fault; it's not turning on, not charging, completely dead."
• "After confirming via email that I could collect a bike I was purchasing online, I then paid for this via the website. Only to then be told 2 days after I was due to collect that this was in fact sold to another customer."
• "I took two bikes in for repair and tune up and when I tried them later they weren't fixed properly."
• "Lost the charge point dust cover off my cube ebike frame couldn't find one anywhere kept getting fobbed out by other bike shops."
• "I call them regarding bike I found on their site available and in stock. Man on the phone said then that all the bike from 2018 are sold."
• "DO NOT BUY. I bought a Haibike from them first it came damaged after a tape dispenser was left in the delivery box."
• "Not good customer service and wrong information in the website. They don't have bike in stock but the website shows they have in stock."

Product Quality and Selection

Pros:

• "Brilliant service! ordered my haibike 3.0 at around 1pm and it arrived the following day!"
• "Bought my Felt AR4 2018 from here a good few years ago, cracking bike, goes like a rocket."
• "I am very pleased with my Cube touring hybrid pro 625 bought from leisure wheels."
• "Great price, bike as described, arrived after suggested time interval, well packed."
• "I have just purchased a Cube Stereo Hybrid 160 HPC SLX 750 from Leisure Wheels. They had the best online price for this bike."
• "Ordered possibly one of the few actual Cube E-bikes in the UK from Leisure Wheels online, they actually had stock unlike everywhere else."
• "Ordered a Cube attain pro road bike from Leisure wheels last week, having spent many days researching road bikes of a similar specification and price."

Cons:

• "The bike is under warranty but Dan has not helped with the problem I have been left with a £6000.00 bike with zero aftercare."
• "They claimed it would come fully setup ('just need to put the front wheel in'), but literally not one thing on it was setup properly."
• "When I tried them later they weren't fixed properly. They later repaired one bike but after all that hassle of taking the bike back in I noticed the other bike's front brakes were hitting the handle bar (very loose)."
• "I wouldn't buy anything from their website. You pay for a bike, and then they contact you saying that it is out of stock, but they'll sell you the 'latest' version for more money."

Delivery and Packaging

Pros:

• "I received an email first thing the next morning to explain the delivery process of my bike and sure enough a few days later it was here, packaged like you’ve never seen, every part was protected."
• "Excellent update from supplier on dispatch times and next day delivery."
• "The bike arrived impeccably packed and road ready after the initial set up."
• "Ordered my first ever new bike, albeit a demonstrator bike... excellent update from supplier on dispatch times and next day delivery."

Cons:

• "Advertise next day delivery by DPD. DPD kept sending emails, yet never turns up."
• "Purchased a electric mountain bike from these guys. Motor broke under warranty but because i changed tyres on my bike to some maxis tubeless that voided my warranty."
• "Ordered a very keenly priced Cube ebike from them late on Thursday night... I was really surprised."
• "They then dangled the carrot of a different (more expensive) bike but with a discount. So they basically, lured me in with a non-existent offer and once they had my money got me to pay more for a different bike."