Vue Cinema London - Westfield (Shepherd's Bush) Reviews Summary

Customer Service

Pros:

• "Staff are helpful and friendly."
• "Went to watch Batman today at 1:45pm, one of the guys that works in the tills, wears a mask, was extremely kind to us and gave a discount."
• "Really kind staff members!"
• "As soon as I arrived I was greeted at the welcome gate by Dee who was smiling and very helpful showing me what screen to go to."
• "Staff are very efficient and friendly."
• "Wonderful staff and nice people, kudos Vue Westfield London for having such lovely people on board."
• "The staff is friendly and helpful, always ready to assist with any inquiries."

Cons:

• "Usually I don’t ever leave reviews but I’ve never seen anyone give so much unprovoked attitude for absolutely no reason like the manager did."
• "The manager is incredibly unprofessional and unpleasant and his appearance was very poor."
• "Some of the young staff are rude and unprofessional."
• "The staff seemed like they'd rather be anywhere else."
• "Absolute awful customer service! Waited in the que for over 10 mins for a bag of m&ms, soon realised the 1 staff working went out to the back and came back with at least 5 young staff who were all chatting."
• "Visited today! Staff serving was rude and seemed on another planet."
• "Extreme racism and absolutely unacceptable customer service."

Cinema Facilities

Pros:

• "The cinema has a large open space layout filled with the cinema concession around the sides consisting of Ben and Jerry's, Pic and Mix, M&Ms Station and the the cinema tills to grab popcorn, drinks and snacks from."
• "Common areas at cinema are good."
• "Seating inside the cinema screen is comfortable, with tiered seating so everyone gets a clear view."
• "It is quite clean."
• "Scene theatres have reclining seats and tables adjacent to every seat for drinks and snacks."
• "Excellent venue and reasonably priced tickets as with all Vue cinemas."
• "Great place, easy to buy tickets, clean and excellent facilities, latest movies there and fun displays from movies on view."

Cons:

• "Then when I entered the screen no one there in Extreme 6, white city Westfield, show time 22:00., all I found is dirt cups, plastic, bottle, popcorn."
• "Paid 20 pounds for a 'VIP seat' and it is no different to the normal ones."
• "Front three rows of seats are really close to the screen -avoid unless you're short sighted."
• "The cinema has overpriced food, dirty seats, hot temperature inside and small screen."
• "Popcorns was left in my seat and the seat next to me was left with drink sticky drink spilled into the chair, the arm rest was dirty and the table also."
• "Vue screens in Westfield Aerial way has many Nice screens and sound for watching 2D movies."
• "The film was unwatchable due to people without tickets constantly walking in and out of the room."

Accessibility & Convenience

Pros:

• "There is lots of food to choose from and that it’s situated in Westfield where parking isn’t a problem at all."
• "Saw it in 3D on the VueXtreme which has great quality Sony duel projectors delivering stunning picture quality, especially for a large screen."
• "Top 3 Vue cinema in London. Best quality seating and screens."
• "The lobby has 2 screens showing trailers of the latest upcoming films which get us interested."
• "All theatres have great viewing, with angled seating meaning the middle rows can see the centre of the screen."
• "This cinema is well located in Westfield Shopping Centre."
• "One of the best cinemas in London. Fantastic selection of screens with comfy and clean seats."

Cons:

• "The only down side to it is relying on public transport to get there."
• "This cinema is mega small considering the capacity of people in the foyer which was overcrowded and so noisy, don't go here if you have sensory sensitivity."
• "The cinema seem to have more VIP seating than any other seating, meaning you are pretty much forced to pay extra for a seat."
• "The toilet facilities are clean."
• "A very big cinema! Lots of screens and signage is easily visible and understandable. However, one thing i can never get my head around is how they can charge £7 for a tray of Doritos nachos and £3.99 for a bag of wotsits giants."
• "The people were so slow! I understand Saturday nights are busy but the speed in which the staff worked, wow."
• "The quality of the sound system and the screen size is disappointing, considering how expensive the tickets were."