Address: 259 Burlington Rd, New Malden, KT3 4NE, United Kingdom
Phone: +442089497506
Rating: 4.4
based on 172 reviews.
Food Quality
Pros:
"If you like authentic tasty and fresh food this is the place for you."
"The potato chaps and mixed grill were nice and we enjoyed the different breads that came with the dishes."
"The food & mocktails tasted amazing. The portion sizes were very generous (starters, mains and desserts)."
"I enjoyed more that their food was very fresh and hot."
"Lamb is truly to die for!! Tender and crispy at the same time, aubergine side dish- wow! The best I’ve ever had!!"
Cons:
"Food was a bit of a let down. All cold and came out within 5 minutes of being ordered."
"The atmosphere was nice and pleasant, the staff were friendly however they were so slow in service. The disadvantage here is the food, it was tasteless."
"The service was ridiculous the staff were avoiding us the whole time and not coming to our table, we waited for over 2h 30m for our food that we didn’t even end up getting."
"The disadvantage here is the food, it was tasteless, the lamb shish was so hard, the lamb kofta was so fatty, the chicken shish was without salt or any flavour."
Atmosphere & Decor
Pros:
"Decor and atmosphere was good. It’s a good spot for vibes and celebrations."
"If you want pure vibes inside or outside with outdoor ambience and heating and views and with live sports or music playing in the background this is your place."
"The restaurant is big with a modern décor. A bunch of instagramable spots around the place."
"Hello lovely’s 🌹, first time I’ve been here, it was introduced and recommended from my brother, I must say it is such a beautiful and easy on the eyes restaurant to go to."
Cons:
"Awful service waited over 2 and a half hours for food to not receive any? No compensation or remorse from the manager too."
"Upon entry the decor is amazing! However, I was not greeted by a staff member on entering and wandered in a bit unsure who I should ask."
Service
Pros:
"I really enjoyed my first time experience yesterday, with a warm and friendly service by the team members on shift."
"The staff were very friendly and helpful."
"One of the best Shisha bars I have ever been too. From the moment you walk in the door you are greeted with amazing service."
"Very nice restaurant, Food was really tasty and service was amazing."
"Lovely resturant the staff and general manager are nothing short of incredible - they managed to accommodate a party of 17 very very last minute on a bank holiday."
Cons:
"The service was ridiculous the staff were avoiding us the whole time and not coming to our table."
"Awful service waited over 2 and a half hours for food to not receive any? No compensation or remorse from the manager too."
"The service was very bad, starters came very late, same with mains came very late we had to chase our order numerous times."
"Waited 1hr 45 mins for the food with missing starters :/ you can make a place look fancy but if management is like this your having a laugh."