Imperial Lounge & Restaurant Reviews Summary
Category: Indian restaurant Croydon
Ambience & Decor
Pros:
- "The ambience is really sophisticated and parking is not an issue as it has a large car park."
- "The Imperial lounge is decorated very tastefully."
- "Nice interiors, sufficient lighting."
- "The atmosphere and surroundings are nice."
- "The atmosphere is the best aspect in my opinion as there are various lights, signs and attractive features across the large restaurant."
- "The atmosphere is very cosy and warm."
- "Ambience was wonderful."
Cons:
- "The bathrooms are not acceptable, the owners clearly need to invest some money."
- "However the downside was they seated us near the restroom which had unpleasnt smell."
- "Dingy decor and one of the only two female toilets blocked off. Male toilet grubby."
- "The decor is old with mismatched chairs so everyone in the table were sitting at different height."
- "We were placed in a noisy and cold bar area."
- "There was no atmosphere because of no background music just the overspill of music coming from the party."
- "Closed for private party on Month end Saturday evening π€¦."
Service
Pros:
- "Staff were friendly and helpful."
- "The service by Preet was heartwarming and we left feeling full literally and figuratively."
- "The staff was welcoming and courteous."
- "The staff is so friendly and efficient, too."
- "The service was excellent but they did take a long time to bring out the mains."
- "The staff was very professional and courteous, anything our guess asked for wasn't a problem."
- "Service is great and they accommodated 12 of us without a reservation and with no issues."
Cons:
- "Awful service, no coordination, no organisation, rude staff, no management in sight."
- "As many other reviews mention, the service is not very good."
- "Over priced food! Service was slow."
- "Biggest problem was the service, it was hard work at every stage of the process to get attention."
- "Food was very disappointing, service was poor and price was extortionate !!"
- "Manager was uncooperative and dismissive."
- "The service at this place is the worst we have experienced."
Food Quality
Pros:
- "Food, on the other hand, was very good."
- "The food was lovely."
- "The food is very tasty and smells very nice."
- "Very tasty Indian food."
- "The food is authentic indian and indo chinese flavours unlike many other indian restaurants across UK."
- "The food is very tasty and lots of selection available."
- "Food was ready on time and was in good portion."
Cons:
- "Crispy garlic prawns at Β£16 soggy."
- "Food was excessively hot and the same sauce has been used in all the starters we ordered."
- "The worst biryani I have ever had."
- "Food was all cold and disappointing to be charged delivery."
- "When food did come out to our table 2 hours 40 minutes later it was cold, dry and flavourless!"
- "The food is well presented, but somewhat bland and uninspired which was a big let down."
- "Chilli and garlic mogo was old, chewy and bright red with lots of ketchup. It was awful!"
Value for Money
Pros:
- "The prices are very reasonable."
- "The price is very decent and affordable for the quantity and quality you receive."
- "Its reasonably priced and I loved the whole experience."
- "We got 17 pounds off due to the eat out discount."
- "Itβs definitely worth the price."
- "Pricing is moderate, serving size is decent and staff is good."
- "The food is so, so tasty and the portion sizes are very large."
Cons:
- "Overpriced for the location."
- "Food was very disappointing, service was poor and price was extortionate !!"
- "More expensive than most."
- "High in price, poor in quality."
- "So overpriced for some dogs* food- donβt come here unless you love wasting your money."
- "Noticed how steep the prices have gotten! Total rip off now and not worth the money."
- "And then a massive 10% service charge was added to the bill."
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