Imperial Lounge & Restaurant Reviews Summary

Category: Indian restaurant Croydon

Address: Airport House, Purley Way, Croydon CR0 0XZ, United Kingdom

Phone: +442035834760

Rating: 3.9
based on 224 reviews.

Ambience & Decor

Pros:

  • "The ambience is really sophisticated and parking is not an issue as it has a large car park."
  • "The Imperial lounge is decorated very tastefully."
  • "Nice interiors, sufficient lighting."
  • "The atmosphere and surroundings are nice."
  • "The atmosphere is the best aspect in my opinion as there are various lights, signs and attractive features across the large restaurant."
  • "The atmosphere is very cosy and warm."
  • "Ambience was wonderful."

Cons:

  • "The bathrooms are not acceptable, the owners clearly need to invest some money."
  • "However the downside was they seated us near the restroom which had unpleasnt smell."
  • "Dingy decor and one of the only two female toilets blocked off. Male toilet grubby."
  • "The decor is old with mismatched chairs so everyone in the table were sitting at different height."
  • "We were placed in a noisy and cold bar area."
  • "There was no atmosphere because of no background music just the overspill of music coming from the party."
  • "Closed for private party on Month end Saturday evening 🀦."

Service

Pros:

  • "Staff were friendly and helpful."
  • "The service by Preet was heartwarming and we left feeling full literally and figuratively."
  • "The staff was welcoming and courteous."
  • "The staff is so friendly and efficient, too."
  • "The service was excellent but they did take a long time to bring out the mains."
  • "The staff was very professional and courteous, anything our guess asked for wasn't a problem."
  • "Service is great and they accommodated 12 of us without a reservation and with no issues."

Cons:

  • "Awful service, no coordination, no organisation, rude staff, no management in sight."
  • "As many other reviews mention, the service is not very good."
  • "Over priced food! Service was slow."
  • "Biggest problem was the service, it was hard work at every stage of the process to get attention."
  • "Food was very disappointing, service was poor and price was extortionate !!"
  • "Manager was uncooperative and dismissive."
  • "The service at this place is the worst we have experienced."

Food Quality

Pros:

  • "Food, on the other hand, was very good."
  • "The food was lovely."
  • "The food is very tasty and smells very nice."
  • "Very tasty Indian food."
  • "The food is authentic indian and indo chinese flavours unlike many other indian restaurants across UK."
  • "The food is very tasty and lots of selection available."
  • "Food was ready on time and was in good portion."

Cons:

  • "Crispy garlic prawns at Β£16 soggy."
  • "Food was excessively hot and the same sauce has been used in all the starters we ordered."
  • "The worst biryani I have ever had."
  • "Food was all cold and disappointing to be charged delivery."
  • "When food did come out to our table 2 hours 40 minutes later it was cold, dry and flavourless!"
  • "The food is well presented, but somewhat bland and uninspired which was a big let down."
  • "Chilli and garlic mogo was old, chewy and bright red with lots of ketchup. It was awful!"

Value for Money

Pros:

  • "The prices are very reasonable."
  • "The price is very decent and affordable for the quantity and quality you receive."
  • "Its reasonably priced and I loved the whole experience."
  • "We got 17 pounds off due to the eat out discount."
  • "It’s definitely worth the price."
  • "Pricing is moderate, serving size is decent and staff is good."
  • "The food is so, so tasty and the portion sizes are very large."

Cons:

  • "Overpriced for the location."
  • "Food was very disappointing, service was poor and price was extortionate !!"
  • "More expensive than most."
  • "High in price, poor in quality."
  • "So overpriced for some dogs* food- don’t come here unless you love wasting your money."
  • "Noticed how steep the prices have gotten! Total rip off now and not worth the money."
  • "And then a massive 10% service charge was added to the bill."

Thanks! Your review is awaiting moderation.