Address: Rusper Rd, Crawley, RH11 0LQ, United Kingdom
Phone: +441293871430
Rating: 4.8
based on 191 reviews.
Customer Service
Pros:
"Amanda at reception is an absolute star! She is always helpful and professional with very good communication."
"The girl on the phone was friendly, sweet, personable and knowledgeable."
"The staff are very friendly with fantastic service from the front desk staff (Cara & Amanda)."
"Amanda - unreal customer service. She's an asset to the business. So helpful & Friendly."
"Customer service at front is brilliant. Down to earth, always informative and helpful."
"Amanda and Cara were incredibly helpfull."
"Everyone I spoke to was very knowledgeable and courteous at all times."
Cons:
"I have asked on two occasions for a return call from engineer to discuss the ongoing problem….Sadly never heard a word."
"This is the email I sent to Hannah at CCM….also never received a reply."
"Gave me back key, no other instructions where car was etc."
"Eventually done by 1200. Had to go into workshop as no one cared we were waiting at reception."
"When arriving the reception staff seam to be a bit too involved in their own conversation."
"For about 15 minutes I was kept waiting for someone to acknowledge I was there at least."
"Feedback after test unresolved the issue we have with vehicle."
Quality of Service
Pros:
"Everything about my experience with CCM was positive."
"Lovely experience, will definitely use them again."
"Superb service. Took my Mustang in for a service and new undertray."
"CCM did it perfectly and at a much lower price than the main dealer."
"All done and passed within 40 mins. Really efficient, I will now be using CCM for all my car requirements."
"Fantastic service from the team at CCM Gatwick. They couldn't have got me out of a more sticky situation after finding i had a cracked alloy, they managed to get me in on the same day (a Friday afternoon before closing) and have it repaired within an hour."
"Quick diagnosis of problem and then a great repair at a great price."
Cons:
"However the problem with my car was not solved and nothing much has changed, despite paying for a diagnosis check."
"Good to talk to polite and helpful BUT i had a cracked wheel and asked if they thought it could be saved, they welded but after 3 trips the crack has returned which means i also lost the money spent on new tyres."
"The only negative I have is that the car was returned to me dirtier that it went in. someone had sprayed it with something that left water marks all over."
"I was then assaulted by Nathan, he grabbed my neck and he choked me."
"I showed the mechanist the problem and ask them about any pressure test they did...I think they did not do any test."
"No major work needed. And still £520.. £100 for replacing windscreen wipers, polish one of the the head lamps £50, my battery was a little loose, to easily clamp in in place apparently would cost £78... Everything about this place is a con.. Avoid at all cost, disgusting."
"Had an alloy wheel welded ,it split again on the weld there disclaimer is we don’t guarantee repairs should be set out when ordering this service to be done!"
Facilities
Pros:
"Lots of space to park and very nice waiting area."
"very professional place with a good warm waiting area with tea coffee facilities."
"Great facilities, comfortable waiting room, free WiFi tea and coffee, nice modern garage."
"Place felt like a doctors waiting area clean and appealing."
"Really friendly staff, efficient, thorough and a lovely touch, complimentary tea, coffee & wifi available."
"Fantastic place, booked for new tyres and felt like I was in an office environment when I walked in, absolutely perfect if you need to work whilst waiting with free wi-fi and a quiet room to work in."
"The facilities at the centre seemed accommodating and I felt that our vehicle would be safe there."
Cons:
"Was impressed by booking, appointment alert, coffee facilities on site but disappointed they did not talk to us the customer to discuss the problem before doing diagnostic tests."
"Not the easiest place to find (not being local) thank goodness for GPS!"
"Due to the country location of the garage, its a bit muddy in the area, if it’s been raining."
"Daughter in law bought tyres from black circles. Left car previous evening. Still not done at 1100 when apptmt was for 0900."
"My appointment time was confirmed for 8am, I get there for 10.30 expecting my tyres to be done well by then and they weren’t."
"This time, considering the current climate, there was only one person allowed in reception so it meant I sat outside."
"Went there at short notice, only place that could fit my MOT in on a Saturday."