Wynyard Motor Company Reviews Summary

Customer Service

Pros:

• "Excellent customer service, welcoming and the selection of cars is great."
• "The service from start to finish on buying a new car was impeccable."
• "Couldn't be happier with the service we have received from wynyard motor company .. they made everything so easy and stress free."
• "The service provided was quick, easy & hassle free."
• "Always get good honest advice and the cars are always handed over immaculate with no hassle or concern!"
• "The best customer service I have had when buying a used car."
• "I could not fault the customer service everyone was so helpful and welcoming."

Cons:

• "poor communication if car is unavailable why not ring too let me know."
• "No transparency so you will ultimately get screwed over!"
• "The salesman was very rude when the faults of the car were pointed out and became aggressive."
• "Been treated so bad not professional."
• "Every time called them they always saying I’m busy I will call you back."
• "Again NO apology or customer service of any kind."
• "Very disappointed they are not professional."

Car Quality

Pros:

• "loved the car, was pristine as promised."
• "They fully valeted it on the inside to make it like new."
• "Car was stunning inside and out."
• "The drive home in my new bmw was fantastic."
• "Collected my new car yesterday, it was prepared perfectly and looked like new."
• "They also touched up some of the paintwork free of charge."
• "Unfortunately the tyres was bald on the inside and the car developed a rattling noise, instead of passing it off, Wynyard paid for 4 new tyres and paid for the rattling to be fixed immediately after reporting it to them."

Cons:

• "It's a shame their after sales are not as committed as their pre sales."
• "Drove 200 miles round trip to go see a car that was described as 'mint'. Car was far from it, smoking very badly, huge scratch along the bumper, and bodywork in poor condition."
• "The handbrake doesn’t engage or disengage without force, the right headlight had stopped working and there was now a knocking from the steering column on full lock turn."
• "All wheels corroded AND scuffed, scuffed wing mirror and interior parts broken."
• "Deflating experience in being sold a premium luxury car only to find out that it had a cracked and scratched windscreen (amongst other bodywork defects)."
• "Don’t understand the service I received based on their reviews, maybe they’re all just as false as their claims of delivering 'high quality vehicles' as it says on their website, what a joke."
• "Disappointed that having mentioned the very low tread on the tyres shaun said they would be looked at when prepping the car for pick up."

Staff and Service

Pros:

• "Once we'd bought the car, we dealt with Sean and again everything was nice and simple, no pressure & nothing felt like it was too much for them."
• "They even picked me up from the train station."
• "I had an excellent experience, Graig’s great guy, very good lad, good personality, best salesman, very good customer service."
• "I am more than happy with the car and with wynyard motor company and would happily deal with them again, great guy great cars and great service."
• "I would Recommend Wynyard Motor Company without hesitation."
• "To their credit Wynyard took it on the chin and sorted it with the minimum of hassle."
• "Greg and his team were incredible in finding a perfect car for my daughter this time."

Cons:

• "Spend your hard-earned money elsewhere."
• "I would not trust buying a car from them."
• "When you go to a dealer you would expect them to be honest and not to hide naughty stuffs."
• "I have never felt more invisible. I bought a VW touran in Summer of 2020. I attended with my partner (male). The dealer largely ignored me and discussed only with my companion."
• "Stay away from this company, had the pleasure of driving a BMW 335d which upon starting I told the guy who was pulled from washing cars in the back that the car had no fuel, he said it wouldn't be a problem."
• "I left there extremely disappointed. I wondered if I was so invisible because I am a woman. The stereotyping is terrible."
• "Upon returning to the garage I wasn't offered an apology by a salesman or the owner."