The Duke of Cumberland Arms Reviews Summary

Category: Inn

Address: Henley, Haslemere, GU27 3HQ, United Kingdom

Phone: +441428652280

Rating: 4.6
based on 130 reviews.

Service

Pros:

  • "We were met by friendly staff and a lovely warming fire."
  • "The staff were so pleasant and the food was absolutely excellent."
  • "Great service with a smile."
  • "Staff were phenomenal and very accommodating for the large group I went there with."
  • "The staff were professional and casual at the same time, and were fun to chat with."
  • "The staff are very friendly and helpful."
  • "Helpful and pleasant staff."

Cons:

  • "We felt coldly treated, particularly by one member of staff, as though we were a hindrance and just another customer to serve food to."
  • "There were a couple of gaps in service, long wait for menus at the beginning and the pudding menu never came."
  • "Walked in to pub today and ignored for ten minutes.staff said they wasn't open but they served a customer with drinks before me.staff very rude and ignorant."
  • "Service was very slow and not attentive, once seated we did not get any menu, we waited for about 15 minutes and then we had to get the waitress attention to get menus."
  • "Secondly, the service is terribly slow."
  • "We waited at least 45 minutes for our plates to be taken away."
  • "I am afraid the service was lacking."

Food Quality

Pros:

  • "The food was absolutely amazing, I had the risotto for mains and the food was so tasty and bursting with flavour with a good portion size."
  • "Absolutely no question, the food was delicious. I had the lamb and my partner had the pork belly. Both were fantastic."
  • "The food had very well thought out and interesting. The flavour combinations tasted amazing."
  • "When my food arrived I savoured every last mouthful and smiled in absolute bliss."
  • "Food is superb, staff extremely welcoming. Prices higher than most bars in the area but you get what you pay for and leave looking forward to visiting again."
  • "The Sunday Roast is magnificent."
  • "Really really superb food and location."

Cons:

  • "We had a self carved roast beef at Duke of Cumberland Arms today. I was really disappointed as the beef smelt strange, was ultra stringy and chewy and was not nice to eat."
  • "When the food eventually arrived our party had trouble slicing the meat- clearly good quality but literally raw after the outside slice."
  • "The pigeons were over cooked and tough, the scallops were ok. The gravy of the pork belly was not great and the skin of the pork was chewy rather than crispy."
  • "The food arrived 35 minutes after we arrived. I asked for the beef to be cooked 'Medium' but it was Rare, blood still evident."
  • "We only eat half the joint as it was terrible."
  • "Tasteless starter. Revolting over priced steak."
  • "Unfortunately I didn't enjoy the meal, vegs weren't cooked properly, still quite hard, especially carrots and cauliflower."

Atmosphere & Location

Pros:

  • "Surely one of the most picturesque pubs in the land! Beautiful gardens, stunning views."
  • "The location is wonderful and the view on a clear blue day is to die for and may as well be heaven on earth."
  • "The Duke is a beautiful hidden gem. The grounds of the pub are amazing with a gorgeous view of the South downs and even box Hill in the distance."
  • "Fantastic pub hidden away in a scenic location with stunning views."
  • "The pubs location is gorgeous and remote, the gardens are amazing."
  • "It's in the middle of nowhere, with some nice views over the surrounding country side, especially from the outside seating, of which there is plenty."
  • "A beautiful pub with an incredible outside area with stunning views across the downs."

Cons:

  • "Poor acoustics meant it was very noisy and so it was very hard to have a conversation."
  • "The place is messy and staff are not even smiling!"
  • "The pub is a bit off the beaten track, and there is a strong local feel to the place that makes getting served difficult for non-locals."
  • "Firstly, this is not a child friendly place so I would suggest you do not go with your children - in fact you are made to feel awkward by bringing your child."
  • "Parking is limited especially at weekends."
  • "Restaurant was full and noisy and my wife was a little nervous about the proximity of other guests because of the recent covid."
  • "And unfortunately when we were there, the gardener was using his strimmer right under us, so that meant fumes and noise."

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