Homebase - London Finchley Road Reviews Summary

Store Layout and Accessibility

Pros:

• "Huge store. Get most household things here."
• "The shop has an elevator and is wheelchair friendly."
• "Great location with spacious outdoor parking area."
• "Homebase is massive and pretty cool to get anything you need for the house, from gardening to painting, decorating, flooring or storage."
• "There is a garden at the back of the store and you can find many different types of products in there."
• "Lots of signs so it's easy to navigate and find what your looking for."
• "Got some great cons - lots of space, so can walk easily in isles."

Cons:

• "The car park is only free for an hour, so if you want to do any browsing you'll have to pay."
• "For such a large space they have a surprisingly small range."
• "You need to go through a maze to get out!"
• "It definitely favours the car drivers though as it's a long haul back up the slope or across the 02 to the nearest public transport."
• "A barren place where you could hear a pin drop!"
• "The things I eventually found were in three different sections although they all related to indoor plants and the store had no potting soil."
• "The most basic things (such as plastic pots) are always out of stock and no one can ever give a proper advice."

Customer Service

Pros:

• "However there was an Asia lady who had been very supportive."
• "Margret is not only very good in her product knowledge, but also kind and considerate."
• "The young lady on the checkout was also so helpful and friendly."
• "Friendly staff especially the Manager. He doesn’t know me but I have seen with my own eyes…He literally greets everyone with eye contact when he sees them around the store. He always remembers me."
• "Wow what’s a fantastic customer services from not only several staff members especially Carmine, Mary and the Store Manager Selg."
• "The team are friendly and helpful."
• "The two ladies I spoke to on checkout were knowlegeable, friendly and helpful."

Cons:

• "Everytime i go into a Homebase the staff make finding and buying what I need a chore."
• "Shocking customer service ethic."
• "The men in particular seem to harbour an intense dislike for helping women."
• "This new manager doesn’t even smile and I had a chance to discuss things with him twice and each time he wouldn’t even listen."
• "Most of the objects are cheaper elsewhere."
• "Extremely busy large store but only 2 staff available in the whole place."
• "Claims it was closing at 7pm, but were told they are closing at 6pm when we arrived with an hour to spare."

Product Availability and Pricing

Pros:

• "Prices are also really good."
• "Often they have sales and great prices for products out of season."
• "Had all the pebbles i needed for my plants plus a ton of things that you will have to make an effort not to buy if you like gardening and home decor."
• "Well stocked shelves. Garden centre is on the small side but plants were in great condition."
• "Great prices for multi buys."
• "This is the best plants provider for my garden so far!! Inside, there's a larger open door space with hundreds of plants."
• "10/10 Highly Recommended."

Cons:

• "Well, they don't sell enough brackets, the lamps don't come with bulbs, wood is too thick."
• "Online showed all items I wanted in stock got there looked nothing there."
• "They put wrong product in a package which had given customers to inconvenience."
• "I am disappointed with their Christmas trees... please do not waste your money on this item."
• "Please do not buy from Homebase."
• "I have bought a gas-bottle for the BBQ 2 years ago. Over the last2 years I went quite a few times there or refill/exchange the empty tank and every single time they “finished the gas”."
• "I bought laminate flooring from them and it was faulty."

Online and Delivery Service

Pros:

• "They *did* manage to deliver my Xmas tree on time…"
• "After this review Homebase called me and rectified the problem. They ordered me the item and called me when it had arrived."

Cons:

• "This place absolutely sucks. Looked online for some sanding inserts and said the store had 16 of them but they weren't available for delivery."
• "I have waited in all day for my order. i paid £6 for delivery and i have no way of knowing if it is on its way."
• "Order my purchase online on 26/5/21 to pick my delivery of choice which was 2/6/21. Taken a day of work which sofa never turned up."
• "They also don't have a very good delivery service."
• "I strongly suggest to not use the click+collect service."
• "The stock count on homebase website doesn't always tally with what is really available at store."
• "PURE INSANITY AT THIS STORE. EVERY SINGLE CLICK AND COLLECT ORDER MESSED UP."