B&Q Enfield, Enfield Retail Park Reviews Summary

Customer Service

Pros:

• "Elouise was so helpful today, great customer service, thank you!"
• "Very good customer service from Simon and Greg in the gardening section."
• "Went there with my son had a lot of heavy Items at the self checkout, as soon the customer service Yovnne noticed she helped me out and also was very friendly😃."
• "We’ve had help from the moment we walked in."
• "Excellent customer service from Belinda on the phone and Jiles at Enfield, very patient and polite."
• "Was helped by a lovely member of staff called Tara who assisted me in finding a very obscure item."
• "A very helpful English bloke by the name of Kevin helped me today with my plumbing issue."

Cons:

• "Don't order anything online ever !!! Poor customer service !!"
• "Ordered three items on the website with the click&collect one hour service... After one hour and thirty minutes... I received a text saying that none of the items were available."
• "The store has a staff population of about two."
• "Had to wait half an hour for my click and collect order to be recollected as somewhere along the line their communication broke down saying I had collected the items when I hadn't!"
• "Worst customer service ever."
• "Absolutely disgusting service. Online shows many items in stock, when arriving you will find they have next to nothing."
• "Insufficient number of inadequately trained, disinterested staff, who know little or nothing about what is in stock."

Store Experience

Pros:

• "This Enfield Store has been transformed to such an extent that it feel just privileged to enter the store."
• "Wasn't too busy didn't wait to go in and the queue to pay was quick."
• "Still got it's Trade Counter."
• "Great place to shop from for various diy needs. They have a massive selection of tools and various building materials."
• "Incredible service from a colleague called Ahmet on Sunday in the store."
• "It is well stock and things are easy to find."
• "The Garden Centre looks beautiful."

Cons:

• "I had travelled one hour to collect 3 boards from the garden centre and when I arrived at 6pm the doors were shut."
• "I was in the Kitchen isle and the staff looked at us as if we were doing something illegal."
• "Staff aren't very knowledgeable in this store."
• "The website will show there is items available however once you visit the store no item is available on aisles!!!"
• "For such a large store I'm disappointed I can't find many things."
• "However I'm a bit confused upon why they were also selling dead plants."
• "There are fewer options of everything at this new site."

Product Availability

Pros:

• "Thanks for having the item in stock and for providing this service too."
• "Good well stocked store. Garden dept is absolutely fantastic."
• "Large store with lots on display so you can see different products before you buy."

Cons:

• "Sometimes when you place an order and go to collect they would not have the item in stock."
• "AVOID THEM PLEASE when ordering goods which you are not able to take with you on the day!"
• "Often a major lack of staff available and poor stock levels."
• "One of the worst click and collect experiences I've ever had."
• "Downsized, now its in the middle of a super busy retail park, cant find parking and they don't stock any of the specialist items they used to."
• "I got a faulty item at the click and collect."
• "Went there today to collect kitchen door purchased by click and collect 1hour just to find out that it's actually out of stock."