B&Q Ashton-Under-Lyne Reviews Summary

Staff and Service

Pros:

• "Hayder that helped us and was very friendly and professional."
• "I recently visited this store and can’t speak highly enough of 2 members of staff who went above and beyond to help me out."
• "The staff are friendly and very helpful and service is quick and efficient."
• "The staff were very good; however not enough; especially outside."
• "Very pleasant and very helpful staff.. And it was later in the evening so you have the place virtually all to yourself."
• "Nice to see young girl on door challenge man with no mask, supposed to be exempt, no reason, certificate. Friendly till staff."
• "The very nice lady who helped me was very helpful in the decorating / wallpaper department 1,ooo,ooo % absolutely brilliant."

Cons:

• "When in store even though staff are dressed in orange they do their best to hide from the public."
• "The staff in here need to be more customer friendly if you ask where a particular item is you get very vague directions and waste a lot of time walking around looking."
• "Considering the Death of big high street brands is inevitable B&Q Ashton seem oblivious to this and haven't done much to improve customer service."
• "Disgusting customer service when you eventually find a member of staff."
• "The customer service at B and Q is absolutely shocking. Not just this one but most. The employees have no people skills whatsoever and not one member of staff looks approachable."
• "The worst customer service imaginable! My dad missed something on his trolley... where he was talked down to, given a fine and barred!!"
• "Shocked at how bad the customer service here was today."

Product Availability and Stock

Pros:

• "Usual large B&Q. Good range of stock."
• "Certainly a large store, masses of parking, trade counter, plenty of availability."
• "Always cheap prices here and the shop is well organised."
• "They have a massive range of products from electrical equipment (including many accessories for many of them too) To Toilets and sinks."
• "It's huge. Great range of products and it's extremely rare you don't find what you're looking for."
• "Big choice of products."
• "Loads of stock for everything and helpful staff."

Cons:

• "Starting to run a bit low on stock at the moment arrived around 1700 hrs no queue need to sort out the online shopping."
• "Third time I've attempted to purchase sandpaper sheets for an electric sander purchased there a couple of months ago, and they're still out of stock."
• "Products online are not easy to find in the actual store."
• "Stock levels pretty low compared to what the online stock count says."
• "Most things just dumped."
• "Seems to be more interested in selling Christmas decorations and soft furnishings than actual DIY stuff."
• "Very poor, web showed 13 sheets of fibreboard in stock at Ashton store. Got there to find no stock and other items very low stock too."

Pricing and Value

Pros:

• "Absolute bargain on the bedding plants."
• "They had a 3 for 2 deal on so that helped keep prices down."
• "Can get some bargains as well on the reduced sections around dotted around the shop if you dont mind a few scuffs."
• "We were swamped with choices and fair prices."

Cons:

• "B&Q is a bit pricey for certain items overall."
• "Stores quite over priced a lot of simple stuff can be bought down the road at home bargains at half the price."
• "It is quite pricey but at least you can get it all from under one roof."
• "Too messy and lot of the same products more expensive then from other retailer, too dear."
• "Not the best prices and you can definitely buy cheaper elsewhere."
• "Bought a jigsaw and a tool box. Jigsaw priced £60 box priced £20 upon getting to the till and paying was asked for £100. They charged £40 for the box."

Store Experience

Pros:

• "This a great store on a large retail park with plenty of other shops as well."
• "Weekday afternoon so quite quiet. Parking easy."
• "The retail park it is on is very busy, conjestion is a problem getting in and out, store is like other B&Qs but a lot of shelf were not fully stocked, plenty of parking outside, staff helpful, near a motorway junction, good access."
• "Good and big DIY WAREHOUSE."
• "There's loads of parking and it is close to the motorways bus stops and tram stops so it's easy to get to."
• "Overall happy with the time spent inside."
• "The store is kept clean."

Cons:

• "Toilets were closed. These days traveling to my nearest b&q which is two towns away, and you can easily spend a couple if hours there, I expect to be able to have a 'comfort break'."
• "Nightmare visit today! They couldn't take payments by card."
• "Social distancing gone mad! As if it's not enough that our children cannot socialise at school or home. Now they're not even allowed to go to BQ with you."
• "Inside customers really don’t socially distance in the narrow isles."
• "Compared with Oldham however, the store inside looks a bit shabby & not as well kept."
• "Whatever time of day there always seems to be a queue at the till or tills."
• "Arrogant Rude B and Q driver blocks road, and access to my home."