Cineworld Reviews Summary

Facilities & Accessibility

Pros:

• "Now they've upgraded the foyer and also at least two new screens. Superscreen and 4DX screen."
• "A nice, clean cinema that's quite spacious and a lot more modern than some old Showcase's."
• "The audio and visual quality of the screenings I attended were impressive."
• "Plenty of parking."
• "The entrance is open and has a new clear glass front, allowing so much more light in than before."
• "They have a lift for disabled access so only one negative and lots of positives!"
• "The entrance and foyer is fresh, modern and spacious."

Cons:

• "It's a good cinema but at the moment it is undergoing extensive renovation work."
• "There are some new, smaller screens which have very comfortable, reclining seats. However, at the moment some of the screens are only accessible via several steps which is a problem for the disabled and wheelchair users."
• "The men's toilets are disgraceful. Floor is sticky like fly paper and the toilet door has a broken lock, it's been the same for the last 6 months."
• "Cineworld is always sticky and toilets smell of sewage."
• "The floor was wet in screen 1 when I went to view Saw X a week ago."
• "But the bad part about this cinema is the toilets, they are disgusting i was heaving while i was in there from the stench and the taps didn't even work."
• "Place is filthy and i mean stick to the floor filthy."

Seating Comfort

Pros:

• "Comfy new seats and great looking screens."
• "Good portions of popcorn etc. and seats where soooo comfy!"
• "The seats were so comfortable."
• "Wow!! what a transformation, Wolverhampton deserves this, comfortable seats that recline."
• "4DX screenings are very expensive but seriously impressive with very room seats."
• "Seats recline in the cinema rooms with cup holders."
• "The seating much improved with red leather comfy seating with headrest and reclines slightly, fantastic."

Cons:

• "For comfort this is a no go."
• "Unfortunately there is no lumbar support, so I ended up wriggling and trying to get comfortable throughout the film as the bottom of my back was not supported."
• "The seats are uncomfortable and don't compare to the nice reclining one's that you get at Telford, and more modern places."
• "Only downer is the seats are quite old compared to new cinemas so not as comfy."
• "The seats in the screens are uncomfortable as they have not been changed for the 20 years the cinema has been there."
• "The chair just kept reclining on its own.. so annoying."
• "Newly renovated and looks great. New seats are not the best. Not a fan of the reclining part."

Customer Service

Pros:

• "Excellent, self service to buy tickets makes it a breeze."
• "Staff are really friendly and very accommodating."
• "The staff were friendly, smiling and welcoming considering the cinema complex was extremely busy."
• "Just want to say a BIG thank you! to the young chap 'Sylvester' who served us this evening with a smile and friendly professional attitude."
• "The staff are always helpful."
• "Staff are nice and place is clean."
• "Staff are polite and helpful."

Cons:

• "Management refused to move people that were in our booked seats."
• "Absolute shocking customer service."
• "Miserable serving staff at the food counter miserable check in at the doors to go in."
• "Lady manager working made me buy a normal ticket on top of my unlimited card ticket due to circumstances I could not control, customer service rating 0 for the manager."
• "Unfortunately when I went to get snax the sales assistant didn't make eye contact..no smiling etc."
• "If you make a mistake with your online only tickets the staff are unhelpful and just demonize you."
• "Really disappointed with the unprofessionalism, unwillingness to do or resolve anything and outright rudeness of a manager (Kayleigh)."

Food & Beverage

Pros:

• "Good portions of popcorn etc. and seats where soooo comfy!"
• "The usual selection of cinema snacks are available for a price you would expect."
• "Was a lady there today. Clearly a supervisor... she went behind the counter and made my little girl an ice cream Sundae."
• "The prices are reasonable, considering the usual cinema standards."
• "Popcorn was dry and served in a noisy bag instead of a box so made it awkward to eat during the movie."
• "Made the mistake of allowing the girls free reign on the pic n mix... Food cost more than the tickets."
• "The big screens are fantastic though and they do have a few of them."

Cons:

• "Scammed on the food and drinks ordered 2 drinks 2 popcorn, [ 9.60 ) 1 nachos. 6.00 pounds."
• "The nachos are terrible though. They are really thick and a bit like cardboard and the dips the sour cream is way too sour and the cheese sauce is way too vinegary tastes more like big mac sauce than cheese."
• "Ticket prices are still overpriced and snacks/drinks are financially out of reach to most people!!"
• "Rude staff hard chairs cold inside toilets stunk and urinals were overflowing."
• "As with any cinema these days stupid prices for food and drinks."
• "Quite pricey as it was the best part of £40 for just the cinema snacks."
• "Great cinema however the nachos cheese sauce and salsa were DISGUSTING!"

Screening Experience

Pros:

• "The audio and visual quality of the screenings I attended were impressive."
• "4DX is great and well worth the experience."
• "The screen we used on the our last visit clean, well maintained and comfortable."
• "I really loved the 4DX experience! Smoke, water, comfy seats, vibrations."
• "The new screens are amazing. 4dx screen was absolutely amazing."
• "Exceptionally big screens to view films on."
• "The cinemas are nice and clean with ample space."

Cons:

• "There was this green pixel spec just stuck on the screen for the whole film."
• "Went to screen 11 and had a pretty shoddy viewing experience, First thing I noticed was a poor brightness level & in the ads, dark shadows towards the edges of the screen."
• "Nice place but the sound is terrible... It's a shame because the cinema is nice, such a shame about the sound."
• "Went to see Avatar 4dx, awful! Only moving seats, no water, smoke etc."
• "Sound Quality is very bad."
• "Watched a 3D film but missed the first 10 mins as the picture was all blurry."
• "I've experienced dirty marks on the screens here on several occasions."