Wensleydale Creamery Visitor Centre Reviews Summary

Visitor Experience

Pros:

• "Fantastic visitor experience."
• "Well worth a visit. Also... Bloody good cheese."
• "The cheese demo was brilliant too."
• "Wonderful place. Cheese experience was marvellous and Tim was very engaging with everyone old or young."
• "A great experience for people of the ages."
• "Cheese, cheese and more cheese. Visit the cheese shop, and be amazed at the array of cheeses."
• "Lots of fun activities for kids and the opportunity to be photographed with Wallace and Gromit!"

Cons:

• "Extremely disappointed after choosing the Christmas Dinner for my lunch today."
• "Customer service was appalling and showed very little empathy and concern."
• "Pretty boring overall. The bit you tour is the museum and cheese shop."
• "It was crowded and service was a bit slow and disconnected."
• "Never have I been treated so badly here - I think her name was Pamila and she literally refused to sell me two tickets because there wasn’t a demonstration."
• "The only downside to the visit was that we went on a Saturday so the factory was closed."
• "Very disappointing today 16th Sep 2020 waited 20mins in the queue for the Shop but had to bail out to get some lunch before going back on our coach."

Staff and Service

Pros:

• "The lady who served us was extremely helpful and friendly."
• "The staff were very friendly."
• "All staff really friendly and will definitely return."
• "All staff were super polite."
• "All the staff seemed really welcoming and friendly and as a solo diner I didn't feel out of place."
• "Staff again were excellent and very attentive."
• "Absolutely brilliant. Friendly staff all over the site."

Cons:

• "Had a coffee in the cafe to meet staff who when asked politely a question answered in the tone of sheer ignorance- why work there if you hate the job!!"
• "One person behind us insisted on shoving her fingers all over the sample cheeses."
• "However service in cafe far to slow, to the point of boredom waiting."
• "Very slow service after a wait to be seated in the cafe."
• "Only disappointment was when going to pay my shopping the cashier was not so friendly it felt rushed like she wanted to get rid of us."
• "Staff were very very rude asked for sugar we were told 'inside'."
• "Do not attend on a bank holiday weekend in the school holidays..to many people in such a small place."

Facilities and Accessibility

Pros:

• "Disabled parking and access was good throughout."
• "The museum and factory tour are very good value - lots of stuff to interact with and it is all very well maintained."
• "There are good, clean and accessible toilets and plenty of parking."
• "Outdoor seating for the cafe. Toilets were clean and the staff were amazing."
• "Free parking on site! Great shop, clean toilets lovely cafe and separate restaurant."
• "Lovely place to visit toilets very clean."
• "It's well signposted and all the buildings are wheelchair accessible."

Cons:

• "Parking is a little bit limited."
• "Is it a little cramped in the gift shop if you have a wheelchair or pushchair."
• "Car park is small."
• "Spent 10 minutes finding a very small parking space, sadly didn't enter as extremely busy."
• "We gave up there was no place to park it was very busy with coach trips well it was half term."
• "Shop very crowded very little space to move around."
• "The room is too small to be able to view and hear the process, so left."

Food and Dining

Pros:

• "Called in on a cold January Saturday For lunch... £15:00 for two courses. Great value."
• "The cafe was very good and the cakes all looked good."
• "Had the best ever cheese scone in the cafe! Definitely worth a visit."
• "Arrived just in time for bacon, sausage and eggs. Tasty and fresh lots of creamy butter for my morning roll."
• "The fruit scones with jam and cream are huge and the best I think you will find anywhere."
• "Served with excellent roast beef and seasonal vegetables in a giant Yorkshire pudding followed by mixed berry Eton Mess."
• "Had lunch today and have to say it was outstanding."

Cons:

• "The jam was awful. Jelly texture and barely any fruit content. Had to scrape it off the scone."
• "Rather over priced. Asked for just cheese sandwich and got pickle and cheese. 2 sandwiches 1 tea and 1 coffee £14."
• "Not much on offer decided on the soup which was cauliflower and cheese it didn’t taste too good!"
• "The 2 macaroni cheese portions were lukewarm with the cheese topping barely melted."
• "The food was tasty, the choice of vegetables wasn’t great, but slow is an understatement for service for a carvery."
• "However service in cafe far to slow, to the point of boredom waiting."
• "Very disappointed in the food, in the restaurant, especially the fish and triple cooked chips peas."

Products and Shopping

Pros:

• "You can sample the numerous cheeses, but for reasons of hygiene, cocktail sticks at each cheese sample dish are there to use."
• "I ordered fruit cake, four cheese truckles and some cut cheese, my order arrived promptly and everything was gorgeous!!"
• "The cheese tasting is free and its worth just coming for this. The oak smoked cheese is good."
• "Cheese shop was amazing with samples to see which cheese you preferred before buying."
• "The shop offers a wide range of items. From bottles of local liquors, Ice-creams, and all sorts of farm based & Wensleydale products."
• "The cheese shop stocked a wide range of cheeses which you could sample. Prices were reasonable."
• "The shop has amazing and tasty products that we found irresistable to pass up."

Cons:

• "If I have a negative it would be the price of the cheese etc. In the shop. So expensive, far cheaper in the supermarket."
• "The Mince Pie Wensleydale tasted like a bar of mince pie soap from Lush. Appalling!"
• "The price tags in the gift shop made us laugh. I mean, there are some very nice things, but also some really tacky rubbish going for ££!!!"
• "Goods in the gift shop were majorly over priced in comparison to equivalent gift shops in the locality!!!"
• "Spent £4.95 to watch cheese being made, but there was two people in behind the glass not taking notice of us and we could not see anything. Waste of money doing tour."
• "I was sorely disappointed when I found you only had 4 x different cheeses to sample as I like to try different ones before selecting a number for my cheese board."
• "Disappointed Called in today with visiting family - we always buy cheese but found cheese to purchase in the tasting room had one week date on it - cheese in the shop fridge two weeks out of date!"