North Pole Bar and Grill Reviews Summary

Category: Bar & grill London

Address: 131 Greenwich High Rd, London, SE10 8JA, United Kingdom

Phone: +442080797465

Rating: 3.9
based on 165 reviews.

Food Quality

Pros:

  • "THE FOOD WAS AMAZING!"
  • "We had the Sunday roast...it was hot, cooked appropriately, very tasty and well presented."
  • "Grilled King Prawns and Seabass are yummy and welldone, quite big and delicious - and fries are tasty."
  • "Had shish wraps which were also huge, very tasty and everything beautifully presented."
  • "The food was delicious, love the change of colour light to indicate service."
  • "Food was excellent"
  • "The food was lovely and the customer service was excellent."

Cons:

  • "Food was tasteless, not enough spices, sauces, plain."
  • "I ordered the steak, and while it was cooked the way I wanted it was good but not great."
  • "The lobster was a little smaller than advertised too but overall the meal was OK."
  • "the food was not nice my chicken was like cardboard"
  • "Food was freezing cold when it came out."
  • "The starters were lovely but the mains were a let down especially considering the price."
  • "‘Cocktails’ were basically juice served in a plastic jug."

Service

Pros:

  • "been a few times now the star are attentive and friendly"
  • "All staffs are friendly and helpful and the chef’s are brilliant qualified with delicious meals."
  • "Thank you to Sudeep for taking care off us, he was very attentive and gave us a great experience."
  • "The staff were really friendly and accommodating."
  • "The service here was very good, the man serving was very attentive and accommodating."
  • "The staff were really good, no attitudes and really made us all feel welcome."
  • "The waitresses Tanya and Ruth were absolutely fantastic, it was very busy and they catered to our needs."

Cons:

  • "The service is not only poor but really really rude and arrogant."
  • "No personal/people's skills not even a good night as we left!"
  • "The waiter over the phone was rude, did not allow me to buy the drinks and when I asked him 'why?' He hanged up the phone on me."
  • "Service was atrocious. We had made a booking as a group of like nine but they didn’t have a space for us."
  • "The service was very slow and it was advertised with belly dancers but they were nowhere to be seen!"
  • "Service was rushed, rude and staff are quick to run away from requests like they haven’t heard you calling."
  • "Service is very poor. Took them over 20 mins to bring two pots of tea & coffee."

Atmosphere

Pros:

  • "A nice atmosphere and cool idea."
  • "The experience of dinner punctuated by the piano being played in the background was amazing."
  • "Great for a group looking for a relaxing evening in the busy city."
  • "The whole place had a very relaxed and welcoming vibe to it."
  • "Really lovely place, great shisha flavours, nice food and wonderful clubbing area."
  • "Very friendly staff, large range of drinks and at reasonable prices for the location."
  • "Nice atmosphere, lovely setting downstairs and upstairs, plenty of food choice."

Cons:

  • "Our food was at the bar for at least 5 minutes, and to make matters even worse there were people at the bar, talking over our food!"
  • "The restaurant isn't very busy so you get the impression the staff are watching you eat your meal."
  • "The tables were sticky, very packed out place not instagramable at all."
  • "It was really quiet in here, despite the piano music, so it felt awkward trying to have a conversation."
  • "The music was too loud and service extremely slow."
  • "The place had a foul smell that I cannot describe very musty."
  • "The food was tasty, service was friendly and good, ambience was great with the piano player, but there was something not quite right."

Pricing and Policies

Pros:

  • "I highly recommend visiting here, if this was in central London, it would be triple the price for this type of quality food and drinks!"
  • "We had wings, king prawns and lamb wrap and it was great portions were big for the price :)."
  • "Really good DJ, good food and good prices."
  • "The garden area at the back is for dinner and shisha.. very reasonable ranging from £25 +..."
  • "Very friendly staff, large range of drinks and at reasonable prices for the location."
  • "Prices were inexpensive and parking is not too difficult in the area."
  • "Price for the shisha and a cocktail jug to share, was a good price."

Cons:

  • "Be prepared to pay more money if you are a guy."
  • "Went here with my colleagues for a meal booked a table but they still charged 2 of my colleagues for entry."
  • "They also charge entry fee just to get into the building - yes, paying entry fees for a shisha lounge lol. Ridiculous."
  • "The charge on the door is a rip off, the prices inside are disappointing."
  • "£65.95 for NYE 3 course meal and NO entertainment (belly dancers as described!)...this was very overpriced as they lied about entertainment!"
  • "You have to pay £5 on entry and ensure u carry ID as it turns into a lil dancefloor after the garden area closes."
  • "Only reason for 4 stars is the £20 entry fee per person felt a bit extortionate especially cause it was a Sunday."

Accessibility and Accommodation

Pros:

  • "Good selection of vegan and vegetarian options, and the staff were accommodating to allergies."
  • "The staff are helpful and had no qualms about changing my starter as i disliked a certain herb and it was not mentioned in the menu description, we did not expect them to change it as it was my error however they did so with no extra cost or fuss"
  • "The staff was helpful from start to finish helping us organize the room and was very accommodating."

Cons:

  • "they didn't have any disabled toilet so my sister had to help me get to the toilet"
  • "The staff weren’t wearing masks, the tables weren’t socially distanced and the restaurant provided no hand sanitisers."
  • "Nothing like the photos online, the garden is merely a tiny space for smoking."
  • "The vip section was preordered for after the meal, which was given to another group of people."
  • "I wasn't happy with the service given. The waiter kept leaving plates at the end of the table and said 'whoever wants the food can get it.'"
  • "I don't want to give my money to a venue that think lso that kind of discrimination is acceptable."
  • "Charger £10 on the door when the website says £5 on Saturday nights."

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