The Bramley Cottage Reviews Summary

Customer Service

Pros:

• "Chloe is bright bubbly and provides great customer service with a lovely genuine smile."
• "Cheerful and engaging staff both in the restaurant and behind the bar."
• "Staff were brilliant friendly and helpful. Especially Bella and carly."
• "Staff were great, friendly, efficient and professional."
• "The people who showed us to our table and bought our food over were very nice and well mannered."
• "Staff were very welcoming and could do enough to ensure we sat where wanted to."
• "The servers Carly and Ella were very welcoming and gave a fantastic service."

Cons:

• "Unfortunately there were not enough staff on."
• "Service is always slow as there are never many staff on and some seem to go out of their way to make people wait."
• "Only one member of staff seemed to be working and was run off his feet, bless him."
• "Service was okay but a bit slow as the girl was on her own no food check due to this."
• "Table service was none existent unless food or drink had been ordered through the app 20 minutes before."
• "Another member of staff spent most of our visit talking to their partner and ignored us when we asked for assistance."
• "Once the 'rush' was over they were pre-occupied flirting and talking to each other in the kitchen."

Atmosphere & Ambiance

Pros:

• "The atmosphere was good. Nice and big inside."
• "It's absolutely fantastic to go there for a drink and you can take your dog."
• "The roaring open fire made the whole dining area feel very cosy."
• "Lovely atmosphere friendly."
• "Visited on a Friday afternoon and there was a nice atmosphere with a mix of families with young babies and children and older couples too."
• "Very comfortable place to eat, lovely atmosphere."
• "Relaxed and friendly atmosphere all made possible by good food and most of all a friendly reception from staff, especially a wee lassie who was exceptionally bubbly and helpful who I recall was named Tayla (with an a )who went out of her way for us."

Cons:

• "We sat for nearly half hour for our dirty plates to be taken away."
• "Told fully booked, but remained empty when we left a hour later."
• "A lady who appeared to be management came and sat at next table with her lunch she then made a phone call to a friend, put on loud speaker and proceeded to chat, laugh and joke at top of her voice which I felt was quite rude."
• "The music was so loud that on the dining side you could barely hear the People sitting with you at the table."
• "Very cold inside with several diners wearing coats."
• "Came to the Bramley for a joint birthday celebration [...] The naked men did nothing for the ambiance."
• "The bramley cottage is tired and unloved toilets pretty dire."

Food Quality

Pros:

• "The food today was amazing.. beautiful light batter on the quality pieces of haddock..."
• "My dinner was cooked to perfection, the meats were tender, flavoursome and parsnips were some of the best I've tasted...."
• "Food was well cooked & tasty."
• "The food was excellent and Charlotte our waitress was first class."
• "The food was amazing and the servers were fabulous."
• "The food was delicious especially the Eaton mess dessert."
• "The food was lovely and gorgeously presented, the dessert was divine and a huge helping!"