Slug & Lettuce - Richmond Reviews Summary

Service

Pros:

• "Magda was very friendly and provided a great service."
• "Maddie was the best waitress she was always there when needed."
• "The staff were extremely friendly and welcoming."
• "The service was brilliant even on what was an extremely busy Saturday."
• "Staff are friendly and efficient."
• "Lovely ladies creating most welcoming and fun atmosphere."
• "Had brunch and really enjoyed the food, service from Owen couldn’t have been any better."

Cons:

• "The kitchen was extremely slow."
• "Stood waiting to be served for over 20mins, a few people in the meantime got served and then I complained about the lack of awareness from the blind bartender."
• "The most annoying thing was that as we were leaving, another member of staff shouted in a clearly sarcastic undertone 'Thank you!'"
• "Disgusting service. Horrible."
• "Terrible service but fault squarely lies with corporate and higher ups."
• "Service was slow."
• "Very bad service ordered food at 14:39 which we got at 16:30 and really bad table service, not a good place to visit."

Food & Drinks

Pros:

• "Food was good. But toilets absolutely filthy toilets all blocked ladies and gents floor filthy soaking wet."
• "The food was good and cocktails really amazing 🤩"
• "Food was great, not our first choice as Steak wasn't available."
• "Quality of the food and drink was good for the price you pay."
• "Chicken burger was also really good which isn't always the case for a set menu."
• "The food is AMAZING!!! Especially their desserts."
• "Had a chicken and bacon sub which arrived quickly and tasted amazing."

Cons:

• "The app which was extremely difficult to use and did not work at all we had to keep getting up to the bar to order which we wanted the avoid."
• "The espresso martini I ordered was then made with instant coffee and my wife’s pina colada was pineapple juice with a 1mm thick film of coconut cream on top."
• "Out of stock of steak, small cocktails."
• "The food we did order was cold and dry, my sons (kids) dinner was worse, the mash was so dry it pretty much crumbled when trying to get it on the fork, the chicken was awful tasted really burnt and the salad was dried out like it has been left out all day."
• "Portions are ridiculously small - two skewers that were dry and probably less than 50g put together of chicken for £8."
• "Unfortunately only one toilet was working most of the night."
• "The food was ok could be better and didn't enjoy the drink at all."

Ambiance & Location

Pros:

• "We were at a afternoon tea party. Lovely venue by the River Thames. But not the place for afternoon tea."
• "The place definitely has a good buzz."
• "The Richmond area is vibrant and a calibre of cultural diversity."
• "It is in a lovely location on the towpath."
• "Lovely view, but got charged 3x by the app and the manager said had to wait to find out if it's gone through."
• "Would recommend for people wanting to be by the river in Richmond. Quality stuff."
• "Great Riverside pub. Clean and tidy inside."

Cons:

• "You couldn't hear yourself think."
• "Young crowd, efficient f-o-h staff, but OMG the piped music 😖 Very difficult to enjoy eating and drinking while subjected to such a din."
• "Venue at The Oracle in Reading, have no idea what they are doing...and at 9pm for some reason when people are still eating, the music went super loud like it's some sort of club."
• "With the scaled back offering and increased prices I won’t be back in a hurry."
• "Never smiling staff."
• "The music was ridiculously loud for conversations."
• "Pub was a bit bright and music too loud for my tastes."

Cleanliness & Maintenance

Pros:

• "Toilets were clean and all together a very pleasant day out in Richmond."
• "Wheel chair access is available."
• "Good facilities, excellent seating for comfort."

Cons:

• "Food was good. But toilets absolutely filthy toilets all blocked ladies and gents floor filthy soaking wet."
• "Filthy unhygienic toilets that stank like piss. Dirty plates left at the tables."
• "Only thing let it down were the toilets. I don't know if they were having a bad day but they were in a right state."
• "Toilet's are dirty, smelly and the floor is wet through."
• "It was dirty, but the only place where they had tables. The waitress did not really clean ours."
• "The bar looked like a construction site with harsh tape everywhere and tables and chairs a mess tied up and just messy."
• "Cold stale chips that tasted like they were cooked yesterday, fish that was so burnt and rubbery my knife wouldn't cut it, salad that was going brown at the edges, past its sell by date."

Staff & Management

Pros:

• "The management and the staff are amazing very polite, kind and energetic."
• "Great cocktail selection and happy hour."
• "Lovely Friday afternoon spent here, very friendly cheerful staff."
• "Fast service, really friendly staff, came in for lunch - would really recommend the sea bass."
• "Very attentive staff! Even on a Saturday."
• "An established Riverside branch. Done out in a high end boutique style."
• "Ella made sure we felt comfortable and such a friendly smile."

Cons:

• "Understaffed (due to head office refusing to put more staff on, not the location), and bartenders seem to struggle making good consistent cocktails."
• "We were trying to get in for few drinks but we have been asked if we have a table booked while 90% of the tables outside were empty."
• "To summarise if you are expecting to pay for food and eat it fresh and hot or eat at all and not to be shouted at, lied to and just generally have a good time -VOID 'SLUG AND LETTUCE' in Richmond at least during line manager Gorge's shift."
• "Staff member forgot to get a drink for one of my friends even though we ordered at the same time and then brought it later."
• "Wouldn’t say it was best experience, it didn’t seem like the staff put some effort in for the cocktails."
• "The attitude/demeanor of the staff was as poor as one could imagine."
• "Very bad experience with Laura. Anybody over 50 will be accused of being drunk."