Address: 135 Finchley Rd, London, NW3 6JH, United Kingdom
Phone: +442074499666
Rating: 3.7
based on 145 reviews.
Shisha Experience
Pros:
"The shisha was decent, comparable to many other places, nothing special."
"Their shisha looks cheap, as the Starbuzz makes it, but the taste is great."
"The best shisha in central London by far!"
"Shisha is okay but service is awful!"
"Great shisha(frozen blueberry is really good) and tasty food."
"Shisha is getting better than last time I visited which was over a year ago but still not great."
"Complete let down on new years eve!! we got told different things what to expect but as we arrived the atmosphere and setting of the whole event was a big disapointment!"
"The Sheisha is cheap compared to a lot of dark and dingy dungeons."
Cons:
"Shisha was good quality. Service was unbelievably slow and staff were inattentive."
"The shisha wasn't nice at all, seems like it was mixed by an individual lacking experience."
"Very expensive for the type, quality and portion size of food. Mezze and so forth is usually cheap but I imagine they are highly priced to emphasize the high end image the restaurant wants to put out."
"Shisha quality has gone a little out of the window over the years."
"The food took forever to arrive. It looks like they are extremely short staffed in the kitchen."
"Worst service ive had at a restaurant. Waiter was extremely rude and would NOT give any complimentary hot water."
"The food is average, shisha below average, the service is very slow, the upstairs section is very small and uncomfortable when it gets busy and the music is so loud you can barely hear the person sitting next to you."
"All I can say is avoid this place, terrible service, terrible shisha and when I spoke to 4 different members of staff to fix it they couldn't and the manager came over really rude and looking annoyed that we weren't happy with the shisha and the service."
Customer Service
Pros:
"The staff was very helpful at the beginning and the manager tried his best to accommodate a party of 5 even though the place was super busy."
"Good service, polite stuff, though not keen on the layout and interior of the place a bit dim and dark, starters are very nice and tasty, can't same the the main course didn't like it at."
"Good atmosphere and friendly staff but service was so slow it was ridiculous waiting nearly an hour for a drink and 45 for our food which wasn't very hot when it arrived!!"
"As a regular customer coming to Mia Lounge the experience has been fantastic service has always been perfect for the past five years and Ahmed who runs and manages the site always goes way beyond his limit to make sure food as well as the Shisha is always perfect definitely worth the money if your looking for a place for top cuisine or Shisha experience."
Cons:
"Shocking service at this place. Everything was tolerable up until the end when we were asked to leave as they had other people they wanted to seat."
"The waiter was so rude and reluctant. Smoking, not washing his hands of course you already know that is bad hygiene."
"The service here is AWFUL. We waiting 45 minutes for a coal change, asked the waiters no less than 5 times to come and change it and they kept ignoring us."
"Worst DJ.. he was playing songs from flops songs and old 80s songs. Bollywood night DJ was playing all bhangra songs then why it's called Bollywood nights. not a place for young people.. slow services ... Wouldn't recommend anyone."
"Receptionist was lovely, but manager and staff were disgusting. Mannerless idiots with no idea on how to run a place."
"Visited the shisha section upstairs. They had a good variety of shisha flavours - the Cuban Mojito & Skittles duo was very good. Was served very quickly and refreshments came soon after."
"Extremely unprofessional and rude! We were seated by the staff members, which was fine. When we wanted to order, the staff member called the 'manager' to help us. Then the manager was very rude."
"One staff member was exceptionally rude, by far the worst customer service I have ever received, we came to have shisha and tea, he told us a group of our size (4) needed to order 2 shishas minimum, as only 2 of us smoked that made no sense, so he continued to get angrier."
Food and Drink Quality
Pros:
"Food was not bad at all, I enjoyed my chicken wrap, mint tea was okay though I preferred mine without an English tea bag inside."
"Really nice food, well presented and fresh. Good service (female waitress), beautiful interior design, comfy seats and interesting, not too loud modern Arabic dance music."
"The food arrived and looked lovely. However, when the salt came out looking orange, I opened the salt and pepper shaker and it was covered in rust."
"I went for lunch, it was so good! There seems to be some negative reviews but i think this must be in regards to the evening when apparently it gets very busy. I recommend it as a daytime spot for good affordable food."
Cons:
"Food was tastless and covered in peppercorn, shisha brought out with the food and tasted awful."
"DO NOT ORDER TAKEAWAY DELIVERY FROM HERE! Just ordered food from Uber & I can honestly say the worst food & service I have experienced."
"The waiter was so rude and reluctant. Smoking, not washing his hands off course you already know that is bad hygiene. The food had not taste, wrap was heavy and salty."
"If you want to burst an ear drum, this is the place to go. Ridiculously loud music, with random Increases in volume."
"Given 2 stars because of the classical arab Playlist otherwise would have gone with 1. The shisha wasn't nice at all, seems like it was mixed by an individual lacking experience."
"A very nice restaurant. A warm welcoming, followed by an excellent service, with a lot of attention to details on order. We went in a group of 20 for a hen party. The food was good followed by good shisha. Nice party atmosphere in the shisha lounge."
"Not a bad place. It is a bit on the small side for the shisha lounge and it's a bit overpriced at £29 when you get the same thing for £15/£20 max nearby areas."
"I called ahead I see if I needed it book prior to attending, staff put the phone down on me. I called back only to be shouted at on the phone. Against my better judgement, I thought I would give it a go."