No1 Lounge Reviews Summary

Food Quality and Selection

Pros:

• "The food and drink options were diverse and delicious, satisfying various tastes."
• "Enjoyed the visit very much. There was a good selection of warm main dishes, really tasty salads and some sweet stuff e.g. pancake machine."
• "Food was tasty, they have Gluten Free options, some moments of the day can be fast paced but stuff handled it very well."
• "A surprisingly large selection of vegetarian and vegan dishes."

Cons:

• "Food was cold and not a great selection."
• "The food options were grim. Sadly didn't take photographs."
• "Food selection was incredibly small, drinks selection was ok but the staff were incredibly friendly and professional."
• "Very poor selection of food! I was offered a fish finger wrap earlier! I mean come on, I'm not seven!"

Service and Staff

Pros:

• "Bar staff friendly and tables were always kept clean and free of empties."
• "Really appreciate the service provided by Sana & Will at this lounge!"
• "The staff are lovely and really helpful despite being overworked and stressed. That was the only plus point."
• "The staff who were on were very good however there were simply not enough of them drink queues were far too long."

Cons:

• "Rude staff, cheap canteen food with little cleanliness, these guys are trying to rip off customers."
• "Poor service , over subscribed, no seating , staff fed up."
• "Staff (specially the girl of color at reception and the other girl that looked to be the manager ) were so rude!"
• "Had a problem during check in due to a mistake by the so called manager on duty."

Ambiance and Facilities

Pros:

• "Nice place to relax or work away from the overcrowded departures lounge. Decent food options."
• "It's nice to relax in peace and quiet before a flight."
• "Nice surroundings but not worth the money. One small bacon roll and no option to buy another."
• "A nice relaxed setting before a flight. Drinks and cold snacks are excellent."

Cons:

• "Not much space if busy, as it was at Sunday lunchtime."
• "Too many tables and quiet areas 'reserved', even though we had booked this lounge and we’re not a walk-in."
• "The lounge is really comfortable and staff are great, nice choice of drinks, food is fresh and tasty. But they have now restricted you to one food order per person."
• "Small, busy, noisy (loud music playing). Arrived to find no food."