"The team at Vets now quite literally saved my dogs life over the past few days."
"Really grateful to Vets Now Worcester for the emergency operation that saved our dog's life."
"The response was really quick and the care and compassion shown to our much loved dog was so touching."
"When we arrived, they saw us immediately since it was time sensitive."
"Excellent care and instructions for how to ensure my dog, Dexter, avoided further damaging his spine."
"Seen straight away. The vet and her assistant were bright and breezy for 4am in the morning."
"We were seen straight away once we arrived at the practice and greeted by the vet."
"Charles the vet on duty was brilliant. He had a caring nature you can tell his love of animals."
Cons:
"Although we’d phoned and the Vets Now practice was expecting us, when we arrived we were the only ones there, but were still kept waiting for over 20mins before being seen."
"Don't get me wrong, I am glad that there is somewhere to take a sick animal on a Sunday in an emergency, however we were not seen in a timely manner."
"I was told my dog need emergency surgery when I took him in at 7am. He did not have surgery until 6pm that evening."
"The vet clearly hadn't woken up very long which is fair enough as it was 4:50am however we had taken 30 minutes to get there."
"Not an overly great experience. You’d think for the price the on call vet would be compassionate and caring."
"The staff where lovely but I got charged for every little thing they left my poor dog for 3 hours knowing she can’t bring her pups."
"The vet thought it could be a dislocation or fracture. They knocked him out examined him thoroughly, then x-rayed it. Further examination took place after the x-rays which unexpectedly showed nothing."
"Having found ourselves in the stressful position of needing an emergency appointment on a Sunday. We were directed to the Worcester VetsNow Practice on Berkeley Way. There was very little compassion towards myself or my daughter."
Cost and Pricing
Pros:
"Kept me updated regularly as promised, I did not have to chase them myself. Explained everything clearly including the costs."
"Use this branch with confidence! Your pet will be in safe hands."
"Good parking facilities and a number of shops to grab a coffee at whilst waiting. Would recommend using them again."
"They also took a payment excess only and handle the insurers directly."
"The staff were all lovely. I was told my dog need emergency surgery when I took him in at 7am."
Cons:
"The cost was absolute day light robbery. £250.00 up front before the vet even walks through the door."
"Quoted £109 for a consultation fee on the phone before booking. Ended up with a bill of £307.50 for consultation and OOH fee."
"The £308 that you have to pay just for consultation can not be justified."
"Quoted £380 for out of hours consultation for my dog that had just had a seizure as a reaction to new food."
"We also feel very strongly that the £300+ charge just to be seen by Vets Now is obscene."
"Quoted me over £300 for a consultation for my dog, and of course the treatments needed and medications would be on top of that."
"Over £300-00 for 10 minutes and kept me waiting one and a half hours and 1 pain relief injection £390-00 in total for 10 minutes."
"Prices extortionate and no break down of what was done but very quick to take the money."
Staff and Service Quality
Pros:
"Everyone was super kind and helpful."
"Friendly staff, calm and understanding."
"Really friendly, caring helpful team looked after my tiny cat who had been out scavenging & had a bone stuck in her mouth."
"The vet and nurses were all excellent. He received thorough, high quality care and we were kept informed all through the night."
"We were dealt with professionally and with such a caring manner."
"From the moment we arrived we were dealt with professionally and with such a caring manner."
"The vet that attended my house to see my dog was kind, compassionate, and didn't rush."
"I cannot praise the vets and nurses enough. From the moment we arrived we were dealt with professionally and with such a caring manner."
Cons:
"The vet was lovely. However, the receptionist was appalling, asking about cremation before my cat had even been put to sleep."
"Extremely disappointed and saddened with the service we received. It was very obvious the staff were not interested in helping our puppy."
"Horrendous service aa extortionate price. Taking advantage of people who care deeply for their pet."
"Disgusting,awful service.I WILL NEVER TAKE A PET TO VETS NOW AGAIN."
"Beware of Vets Now. Exorbitant costs...Whilst the treatment of our beloved dog at Worcester appeared good the costs were unbelievable."
"Shocking service which made the whole experience of losing our pet so much more upsetting."
"Absolutely terrible! Unhelpful on both occasions that we have used them."
"An emergency is an EMERGENCY! Where a owner is stressed and worried about their family member. 40 minute drive to vets, left waiting in waiting room for 30 minutes."