Vets Now Wolverhampton Reviews Summary

Emergency Vet Services

Pros:

• "Really helpful and communicative."
• "Comfortable environment BUT I found it very strange that our dog was taken away to be examined & we had to wait in the Waiting Area."
• "The care that both Bella and I received was amazing."
• "Really pleased with the care provided to me and my cat."
• "The staff were brilliant. After my boy being taken in for eating something he shouldn't have."
• "Vets Now dealt with us swiftly and very caring and helpful, we were very worried about our dog but she was looked after."
• "Excellent service they looked after my cat who was very poorly on Saturday."
• "Very quick and efficient even with current measures in place."

Cons:

• "The £320 fee was ASTRONOMICAL & out of all proportion to what was done to him."
• "Given the emergency fee I’m only giving you 4 stars because it was super expensive."
• "The lady only looked at my dog and told me the exact thing I was already doing for my dog... and charged me £312 just for that Information."
• "Her gums were grey and she had laboured breathing not eating or drinking. The vet said she had a grade 4-5 heart murmur but... she died the next morning in my arms."
• "Worst mistake of my life taking my cat here. They neglected him and failed to give him the care he needed, he died within 7 hours of visiting this vet."
• "They don’t care for animals. They are negligent and do the absolute bare minimum and even that isn’t enough."
• "Seem to only care about money."
• "Absolutely disgusting service I received for my guinea pig."

Staff Attitude and Communication

Pros:

• "The veterinary staff on duty were great with Maria."
• "Jennifer was very positive and seemed very knowledgeable."
• "Thanks to Den this time who was brilliant. Calm with my nervous injured dog and great at explaining my options."
• "The staff were absolutely amazing. My cat, Bella, was kept in overnight and needed oxygen therapy."
• "The staff were incredibly kind, and reassuring during this difficult time."
• "Charles is a lovely gentleman and an amazing vet. He was very kind to me and my family and was so lovely with our little boy Fitch."
• "My pup was taken in for surgery and I was kept updated throughout the whole process."
• "The care and consideration the team gave on Christmas Day was amazing!"

Cons:

• "The one of biggest mistake of my life. The lady only looked at my dog and told me the exact thing I was already doing for my dog."
• "ZERO STARS........One Sunday took our 12 week old pomeranian puppy to the emergency vets... she died the next morning in my arms."
• "The one star is not for the vet who dealt with us - no faults to be given for her she dealt with our pet with kindness and dignity in his final hours. The one star is for the awful receptionist who handled our case with no kindness, no empathy, blunt rude decorum and awful service."
• "Appalling service all they are interested in is money not about the animals, paid my bill in full on credit card put a claim into the insurance company which was settled in full."
• "Worst vets ever"
• "Absolutely aweful treatment of my dog on Christmas day! Left in a cage for 10 hours without even being looked at!"
• "Very upset, they were more interested in taking money first than treating our cat."
• "Made me wait on hold for half a hour, when I cut them off and tried calling back they kept refusing to answer my call."