Address: 4 Labtec St, Pendlebury, Manchester M27 8SE, United Kingdom
Phone: +441617940677
Rating: 4.5
based on 216 reviews.
Staff and Service
Pros:
"The staff were all so helpful."
"The staff were very friendly and helpful."
"Staff are lovely and helpful, particularly Aaron who we spoke to in the cafe."
"The staff on the reception area were fab too!"
"Everyone is so friendly, it's so clean and inviting."
"The staff were really friendly and helpful."
"Very helpful and friendly staff."
Cons:
"Only thing wrong is that there needs to be more staff as we had to wait a while till they found some one to let them on trampolines and waited a bit for some one to serve us in cafe."
"Awful experience not enough staff making sure people were safe."
"Would have been 5 stars but for the bad attitude of one of the staff. Great party had by all. However, one of the staff spoke atrociously to a family member in a totally unwarranted way."
"Been twice and honestly I won’t go back."
"This place gets on my nerves. Constantly being watched to make sure you don’t do anything ‘dangerous’."
"I have come here several times with the registry in my wife's name, but they told me that you can't, you have to register yourself, and they treated me very badly."
"Absolutely disgusting place who think they are medical experts."
Cleanliness and Maintenance
Pros:
"The place is really clean, the staff are friendly and what's more, actually smile at you."
"Seating area upstairs was nice and clean although there was always a queue for food."
"The place is clean and nice and quiet at the start and end of the day."
"Very impressed with all the standards at Bounce. The atmosphere is great for kids, the place is really clean, the staff are friendly and what's more, actually smile at you."
"This place is fantastic, for a family of 5 with 2 socks it came to £41 for 1 hour, the venue is clean and looks all new, the back end has a soft play area so it’s not just jumping around."
"The facilities are clean and in great condition."
"The whole place is clean and I’ll definitely be visiting this establishment more!"
Cons:
"The cleanliness let the place down though. There was a split drink on the floor, several wrappers and with children and adults alike, walking around in socks the floors should be clean and tidy."
"The place is not well maintained and could do with a good clean."
"Under 5 area was overrun with older children who were completely unsupervised and knocking little ones over."
"This place was shockingly filthy yesterday."
"The café part was extremely messy, with any empty table having piles of plates from the previous diners."
"Last Saturday I celebrated my daughter's birthday and it was completely a mess. The host Kaysha made me sure she will care about the guest but it was not like that."
"I had to wait 20 minutes for a coffee because they said they had no clean cups."
Facilities and Activities
Pros:
"It's a fun place to go with children 'n' adult areas."
"This place was great. I took my daughter & son who is autistic and the staff were honestly fantastic."
"Facility is great, daughter loves it BUT we wait 10 mins to get through door, always a queue and one person on counter."
"This venue has been brilliant for my boys who have ADHD - very patient and helpful."
"Best trampoline park I've been to. Great toddler area."
"They have a nice little soft play bit and a little section for the smaller baby too."
"The new dinosaur play area is fantastic."
Cons:
"Visited today for a party and my daughter has asd and the environment and loud music really set her off to the point she wouldn’t go near the trampolines."
"Good place to spend time, BUT health and safety looks is not top priority."
"You can bring the cake but can not eat it- that's disappointing."
"Younger children are at risk of being collided with by 14+ yr old boys who are having a great time but they are over exuberant and staff really struggled to keep them out of the areas for smaller children."
"Only issue is grandson has ADHD and we were on the mezzanine in the cafe, very close to the escape route back into the trampolines which he did once."
"The only downside I would say is the price of having to actually bounce, I feel its a little too much."
"I didn't like the fact that it's not a rich menu of gluten-free for toddlers. In this case, they can allow kids to bring their own meal."
Food and Cafe
Pros:
"Drinks too are a good price."
"Brought the kids here yesterday to burn some energy off before the big day, kids loved it and we had pizza in the cafe overlooking the arena the food was made by chef Jake was completely shocked at the quality it was delicious."
"The food was so good! Pizza🤤 chips n nuggets top tear."
"Always eat in the cafe, the food is freshly prepared to order and is tasty and a good price."
"The cafe food was surprisingly good, definitely restaurant quality! Worth every penny, best kiddy play area experience I’ve had, very Clean too."
"Our pizza was delicious and very reasonably priced!"
"The Chicken Wrap I chose was delicious! The presentation was the same as a high quality restaurant."
Cons:
"Seating area upstairs was nice and clean although there was always a queue for food."
"Needed more parking space and shares the entrance road with truck operating businesses but not much they can do to change that."
"Tad boring for adults if you have dodgy hip 😂 kids soon got bored though. Food extremely overpriced."
"Cafe very clean but on the expensive side I think £2.85 is excessive for a pot of tea but that's only issue I had."
"One downfall no way of contacting via phone or email."
"The cafe area served good meals not too expensive and drinks."
"Decided to stay for lunch and was not disappointed, really good quality food."