360 Play Basildon - Soft Play and Party Venue Reviews Summary

Facilities and Activities

Pros:

• "The centre is very big with 3 stories. It has a merry go round upstairs and a mini soft play for the younger ones."
• "The play area of the venue was quite good. A fair amount of variety."
• "The best part is where they have a mini town for the kids to play in."
• "This place is wwwooooooooowwww.... I had no idea this kind of place existed...Caters to the play need of every member of the family."
• "Really good soft play centre. We spent six hours here and the children were fully occupied for all of it."
• "Lots of different things to do for the kids down to dress up, role play, a few free little rides ie carousel, ride on electric cars, wall climb etc."
• "So much for the children to do! The merry go round, the water boats, outside play, the role play upstairs, bumper cars and the soft play!"

Cons:

• "Most of the imaginative play areas were barren of items which was disappointing and a main selling point for my aged children."
• "Freezing, Dirty, understaffed and a total rip off."
• "The role play areas upstairs lacked equipment and were a complete mess."
• "The equipment in outside role play areas was non existent and the buildings themselves were dirty - boring and pointless for kids."
• "There isn't much for the older kids to do other than the wall climbing and the outside play area."
• "The dressing up clothes are well past their best, quite tatty and not enough wear for those age groups."
• "The boats were not open for use and the sand area was filled with filthy old buckets."

Customer Service

Pros:

• "Staff all friendly and helpful."
• "Security is taken very seriously and unlike some other similar facilities is very clean."
• "Staff were polite."
• "The staff are really friendly, helpful and enthusiastic."
• "Staff well trained, very helpful & pleasant."
• "Every single member of staff was happy and helpful. They had run out of the food we wanted but pulled all the stops out to find us something else."
• "The staff is friendly and attentive, ensuring a great experience."

Cons:

• "I did email 360 play through their website however didn't hear back."
• "Poor customer service. The staff is rude."
• "There was no staff supervision on the soft play, outside, or basketball area and they ask the parents to supervise their kids."
• "Staff friendly (mostly), could do with a little more training on acknowledging people though when they are busy with something, it's not that hard!"
• "Staff doesn’t care about customer service."
• "1 member of staff was rude and had no patience with children."
• "The staff are generally friendly but can be understandably flustered given the sheer number of carbonated ankle-biters they have to herd throughout the day."

Value for Money

Pros:

• "Definitely worth the money. Not much more you could ask for!"
• "Fantastic place to go and much nicer than rival soft play places. There is so much on offer for kids of all ages to do."
• "Great facilities..is a bit costly compared to some indoor play centers but well worth it."
• "This place is good value for money. You could stay there all day."
• "Our favourite place to take the little ones. Value for money as no time limits."
• "It is a definitely an enjoyable softplay area compared to many around Canary Wharf, East London making it a good value for money."
• "All included in the price! I have to travel an hour to get there but it is worth it!"

Cons:

• "Good for the kids, but very expensive. Cost £20 to get in with one child under 3 as you have to pay for the adults and a ‘registration’ fee if you have not been before."
• "However I think charging accompanying parents entry is a bit rich when the kids prices are already steep."
• "They have increased the cost of the entrance to 50%!!!!!"
• "The entire place needs an overhaul to say the least!"
• "I find it expensive having to pay £6 for each adult on top."
• "First of all the pricing is extortion. £96 for 3 adults and 6 kids for 2 hours of play."
• "Pricing structure is way off compared with other soft plays. Really resent paying almost £5 per adult on top of over £8 per child."

Cleanliness and Maintenance

Pros:

• "Security is taken very seriously and unlike some other similar facilities is very clean."
• "Fantastic place really spacious lots to do and extremely clean, very impressed to see a lady cleaning all of the toys etc while we was there."
• "The toilets are usually clean."
• "It's all so well thought out and everything's very new and clean."
• "Very clean and decent quality."
• "Basildon 360 when we visited was tidy, reasonable number of visitors and staff were friendly, keeping the place tidy and fluid for all to play in harmony and get turns."
• "Great place to bring young children, one of the larger indoor play centre also has outdoor for summer months."

Cons:

• "The make believe street could be fabulous if it was taken care of, theres a sign up saying its sanitized every evening, but whilst the tables appeared to have been wiped over a lot of the equipment has not, grubby fittings in a fair few of the 'shops'."
• "Freezing, Dirty, understaffed and a total rip off."
• "The tables and seating was filthy, empty cups and plates everywhere."
• "The equipment in outside role play areas was non existent and the buildings themselves were dirty - boring and pointless for kids."
• "And what about the layer of sticky dirt that covers everything."
• "The fancy dress section! Which may I add is absolutely disgusting! Ripped, holey filthy outfits! Which have probably NEVER been washed…"
• "Place is very dirty. Everywhere rubbish on the floor, tables dirty and old cups bottles, all over the place."