"They excelled at customer service in my opinion."
"Great customer service throughout the buying process."
"I can only praise Hifonix staff for knowledge, patience, understanding and excellent approach to the customer."
"Excellent customer service using the online chat and super fast delivery."
"The staff at Hifonix are very knowledgeable about their products. The guidance I received was second to none; nothing was too much trouble."
"Hifonix really deserves 5 stars for their very helpful and friendly customer service."
"Never received anything from this store other than unparalleled service, the staff are extremely knowledgeable and courteous, relaxed friendly atmosphere with no pressure to buy anything."
Cons:
"By far the worst service I ever had with any shop in my life. Think twice before you shop online and use shops that are at least google certified or you might never see your money back!"
"They're a solid retailer when selling, but if something goes wrong. Good luck."
"Little disappointed to find they had sold the item they said they were holding for me. Communication breakdown."
"Horrible experience One of the worst experience I have ever encountered."
"Very disappointing service from Hifonix on our very first order. We all mess up but it is how you deal with the mess that is remembered."
"Their prices are competitive and initial delivery good but post sales was very poor. I wouldn’t use again."
"Since then they've ignored all my attempts to get an update."
Product Selection and Quality
Pros:
"Recently purchased some dynaudio emit m30 floor standing speakers from Hifonux under recommendation from their knowledgeable staff."
"The XD 60s are sounding fantastic, an awesome pair of speakers."
"Massive range of headphones on display, must be 40 - available to try!"
"The selection and quality of headphones and iems they have on site is unreal! World class!"
"Astell and Kern SP1000M DAP and connect it to the equally marvelous Shure KSE 1200 headphones, and zone yourself out into instant audio la-la land."
"Fantastic knowledge coupled with an equally amazing listening room made my visit to purchase new speakers very pleasurable indeed."
"Very satisfied with my purchase which works nicely with my existing components."
Cons:
"The take-home message is if you didn't buy form the store after the demo then they will treat you badly."
"Little disappointed to find they had sold the item they said they were holding for me. Communication breakdown."
"Purchased a Project X2 fine but it was shipped with a faulty psu."
"It's a completely different model and they tried persuading me saying it's the exact same model when it's not."
"Not a manufacturer refurbished product (or at least I've never seen manufacturer refurbishing a product that looks like used). Plastic coming off near screen. Not good. Sending back."
"Bought a 40 inch Panasonic TV from Aseem at Hifonix. When it was delivered the screen was broken."
"Bought a pair of Sundara's from them, you can see the earpads aren't in great condition from regular use over a year which is seems to be down to the build quality."
Delivery and Stock
Pros:
"Ordered an amp+dac unit after which I received a phone call to notify me of my order being shipped."
"Happily it did and is now sounding fabulous in my system at home! Great service."
"they went out of their way to get a replacement sent out and even managed to have it delivered next-day on Christmas Eve."
"Got a call after placing my order to update me on the delivery timescales and then got a call a week after the item was delivered to check everything was ok."
"Speakers were ordered and promptly delivered in sealed boxes to my home address."
"rapid next day delivery & well packed goods, shows how much care goes into ensuring the customer receives the best experience."
"Ordered an Activo CT10 music player and received it within 24 hours."
Cons:
"Day 9: No updates whatsoever, Charged my credit card. Called them - 'We will have the camera soon'"
"Call Hifonix to be told, sorry, it is on its way from GERMANY! As soon as it arrives we will ship it next day delivery. Too late. Cancel the order and refund me please."
"Ordered a product listed as in stock and next day only to find it was not in stock."
"Ordered a Cd player for a birthday gift.after a week of no delivery, I chased the order, to be told, sorry we dont have it in stock, we are waiting for a delivery."
"Tried to make a purchase of headphones then called me a few days later to say it's out of stock and how another similar model is in stock."
"One star removed due the stock showing as there but actually not, and they don't supply a proper headed and itemised pdf type invoice for purchases like other hi-fi retailers."
"After tests were carried out, Hifonix shipped a new unit to me within days."