Address: 61-63 Shaftesbury Ave, London, W1D 6LQ, United Kingdom
Phone: +442033073334
Rating: 4.0
based on 220 reviews.
Service
Pros:
"Staff very welcoming, extremely helpful with dietary needs and took time to chat with us."
"The service was good with friendly staff. I would definitely eat here again."
"Outstanding service from Paw today, even during an incredibly busy shift."
"Our waitress was a girl named Denise who was very happy to serve us and gave us all the information we needed."
"Service was smooth and the food was delicious."
"Despite being understaffed the service was exemplary if just a little slow!"
"We were served by the wonderful Kate, she was so attentive, funny and just great! It’s rare to get service like this and we really enjoyed our time :)"
Cons:
"The approach and manner the manager used in approaching this situation was appalling and far from hospitable."
"The manager on the day was the rudest person I think I've ever encountered in a restaurant."
"We waited nearly half an hour just for our drinks, even longer for our mains."
"Service was the slowest I've had in London so far."
"Ended up leaving without ordering as no-one came over to take our order despite us trying to make eye contact and it wasn't even busy."
"The waitress Monika is absolutely rude, not nice with customers, and unfriendly."
"Waited by the door, could see a manager up by the kitchen talking to a chef. She turned around looked at us and then carried on talking."
Food Quality
Pros:
"The food was lovely."
"Absolutely delicious food, my son is very fussy but he loved his spaghetti bolognese."
"The food is very well cooked the beer on tap goes down very nicely with the food."
"The food was very good. Especially after a long day visiting London."
"Dishes and prices were good."
"The food was very tasty -we had pasta- and pizza-, the place was clean and especially the service was great."
"The pizza was excellent, nice base and a decent amount of well spread toppings."
Cons:
"This main was absolutely bad and the worst pasta I ever eat at any restaurant!"
"The chicken was very overcooked."
"The meal tasted like it was a frozen pizza and the pasta dish tasted like a ready meal."
"Garlic bread nearly took my teeth out, pasta sauce was so terrible, I’ve tasted better sauce out of a tin."
"Food: the pizza looked and tasted worse than a supermarket frozen one."
"Risotto was dry and stodgy, gnocchi was dry and didn't have much sauce."
"In two of the dishes we were served, there was a hair found in the mushroom pasta halfway through eating and 2 long strands of brown hair on the garlic bread."
Ambiance & Location
Pros:
"Good view of the street to watch the world go by and also more subdued seating at the rear."
"A really nice restaurant with Italian comfort food."
"What a lovely restaurant with very welcoming staff."
"A smaller restaurant but with comfortable seating and a cosy atmosphere."
"Near Piccadilly underground station, 7 min from it. Close to many theatres."
"The restaurant had a great atmosphere, fab music."
"Very nice restaurant in a good location."
Cons:
"Cramped…too many seats in a small space. Inattentive and rude staff."
"Food is Okey but tables are sooooo close to each other."
"Toilet available however not buggy or wheelchair friendly as it’s downstairs- a long staircase."
"Very poor service."
"Cramped…too many seats in a small space."
"Unfortunatly the restaurant is next to a nightclub or should I say nightmare with clubbers leaning against the window at which we were sat and peering in on us eating."
"The host sat us down by the toilets making it clear that she didn’t want us sat in her section."
Value
Pros:
"The set menu is great value too."
"Great vegetarian and gluten free options for people."
"The food was amazing and the service was so quick."
"For the West End, good value and as expected food."
"Food was well cooked and portions fair for the price."
"Good food and very friendly service we ate there before going to see a show."
"Very conveniently located in Theatre Land with great tasting food."
Cons:
"The food was ok, but not worth the money at all."
"So overpriced, unfair tips to pay, nothing delicious to try."
"Even the pasta received was quite average tasting with a measly portion."
"Service was poor and short changed by £10 above all I thought they were very intimidating due to the fact we were a bit younger than the other customers."
"Table space was the definition of inadequate, especially for such a busy part of London."
"Very disappointing for having spent £131!"
"Food came which was mediocre at best and not even hot."