LILLY NAIL AND BEAUTY SALON MANCHESTER Reviews Summary

Customer Service

Pros:

• "The staff there were so professional and friendly."
• "All the staff deserve raises for what I saw other customers acting like and how professionally they dealt with them."
• "Juliana, who explained everything to me as she went, was professional and lovely to talk to throughout the treatment."
• "Melissa she was very professional and caring."
• "Julie has done my dip nails for a few times now, her welcoming nature and amazing customer service is wonderful."
• "All staff at the Manchester branch are so friendly and helpful."
• "The staff are all lovely, welcoming and friendly, and always make an effort to make conversation."

Cons:

• "I did not feel welcome and I think this is because i look young despite being 21."
• "I felt very unwelcome and wasted an hour of my time which should have been 20mins max."
• "Rude girls not welcoming at all DO NOT RECOMMEND very very unprofessional."
• "Very unprofessional. I called several times before my appointment to inform them I will be a few mins late due to work. No answer from them."
• "The service Was absolutely horrendous. I got lost and I rang the place."
• "Not only is the owner/manager hallie hguyen a vile rude and the most unprofessional person i have ever met in this business."
• "The receptionist was quite possibly one of the most demented morons I have ever come across."

Quality of Treatments

Pros:

• "Nails were absolutely fab and was very impressed."
• "Melissa introduced me to the LVL treatment on my lashes and I love getting them done as a treat."
• "Booked an acrylic nail appointment with Carmen. The loveliest lady, really good service and can say easily the best set of acrylics I’ve had."
• "I would highly recommend Daniella and all the girls that work at Lillys Nails, they do the salon proud."
• "She performed a lash lift for me which she did exactly to my liking."
• "The best HD Brows in Manchester, Hallie and her team are perfectionists!!!"
• "I had waxing underarms, full leg and hollywood with Carmen, and I couldn't fault her."

Cons:

• "Came in for Classic lash extension, there wasn’t any lash prep like cleaning the lashes before or brushing after lashes done. Lashes falling off within 24 hours…"
• "Cuticles are all bleeding and cut up from a rough gel pedicure, some toes are shiny and some look matte."
• "If you want a rushed service in an unhygienic dirty salon and then be left in a former unconverted old disabled toilet on your own with the door closed while your eyebrows tint then this is the place for you."
• "eyelashes were fantastic but my eyebrows aren't even :( they're very noticeably different."
• "Got some acrylic nails done here a couple of months ago and she COMPLETELY RUINED MY NAILS by overfilling them when applying the acrylics."
• "However the gel nails I had done were grainy, transparent and poorly applied."
• "The 3rd lady who did my eyelashes, despite saying they are singular they came off very quickly and came off in clumps of 3 or 4 of them at a time all stuck together."

Salon Environment

Pros:

• "I booked my treatment through Treatwell as it was my first time here but I know for next time to book through their own app - super handy!"
• "Forgot about my appointment and I didn't show up despite receiving a text but the owner was lovely and allow me to reschedule it for a small £5 fees!"
• "The atmosphere in the salon is so nice as well, you really do feel comfortable and you will always leave more confident."
• "A very warm and friendly salon, every one of the staff will greet you and say hello, including Hallie the manager and I was made to feel very taken care of and treatment did not seem rushed."
• "The salon is beautiful!"
• "Proper Sit in Pedispa Chairs....very comfortable and relaxing."
• "This salon has a lovely vibe and all the girls are lovely."

Cons:

• "The room and the rest of the salon was not exceptionally clean and everything looked a bit tired towels, pillow on the bed."
• "The place itself was not clean and the member of staff doing my nails was on her phone a lot of the time."
• "There is a bug infestation downstairs in the kitchen and spa area my client had 3 bugs floating around in her foot spa."
• "Downstairs area where I got nails done was filthy, untidy and I was sat next to staff kitchen listening to staff moan about work."
• "They only take cash, shock."
• "Staff were loudly over sharing religious opinions that might offend people - I won’t be coming back, I just wanted to leave."
• "Hallie has also taken all the labels off the products so no one knows what's in them."

Management and Policies

Pros:

• "I am fully satisfied with services. Definitely its become my ride or die salon."
• "I'll be back in a month for definite!"
• "I am definitely coming back!"
• "I have been coming to Lilly’s Manchester for over 2 years now and will never go elsewhere."
• "I highly highly recommend Lily nail bar as all staff make you feel welcome and take their time to understand what you want done."
• "Every time I leave the salon I am smiling! Highly recommend to anyone interested in nails, lashes, spa treatments etc."
• "I can not wait to return to LILLY NAIL AND BEAUTY in the future."

Cons:

• "This woman has threatened me stolen from me and blackmailed me into taking down my social media."
• "Sad to see how salon management doesn’t care about the quality of nails they put out."
• "She didn’t honour any of the prices, the discount, and walked off after sending someone else to deal with me and take payment."
• "Shows they only care about the money rather than the health of their clients."
• "Also the pricing and app is confusing as the prices don't match what you're charged, the staff don't seem to understand it either."
• "The lady spoke to the manager who rudely told me to pay and leave the salon."
• "I later realised I'd been overcharged."