The Woodend - Stonehouse Reviews Summary

Food Quality

Pros:

• "The food was a good price with large helpings and the drink prices were ok too."
• "The food is really good and so reasonably priced."
• "The meal tasted great."
• "Food is second to none. Good value for money."
• "The food was excellent and very reasonably priced."
• "Best carvery we've ever had and all the food was lovely and hot."
• "They do lovely carvery."

Cons:

• "Waited an hour for the worst food I've ever tasted."
• "The meat feast was scraps of turkey, beef, pork and sausage of the carvery."
• "They had no turkey at the carvery, puds like rubber as was the beef and not much taste to everything else."
• "There was only turkey left and the end bits of pork, veg was cooked to death and had no taste."
• "The food looked like it had been there for hours and was all dried up."
• "The meats where DRY and so was some of the veg, the stuffing just was not edible at all it was so DRY."
• "The food came out mostly black."

Service

Pros:

• "Staff very friendly, place clean and tidy."
• "Staff were great and the service was good."
• "The staff in there were polite and helpful."
• "The staff were all lovely took us to a table with being a few of us and great value for the money."
• "lovely staff made to feel very welcome."
• "The staff where really friendly though & the kitchen staff where rushed off their feet but still had a smile & was really polite."
• "All the staff were very welcoming and polite."

Cons:

• "Service was poor and was slow even though not very busy when we arrived."
• "Poor all round. Service lethargic, meals served without stated ingredients with no explanation."
• "Had to wait around 10 mins for a meat server."
• "Absolutely shocking customer service, staff were away with the fairies and need some serious training."
• "The staff member that first greeted us was very unprofessional."
• "We had to wait a while for my sons burger to come even though it wasn't that busy. Waited over 30 mins. No explanation as to why or apology."
• "Service was lack lustre. We wouldn't go back."

Cleanliness

Pros:

• "Very clean, the kitchen staff and chef was brilliant."
• "The atmosphere was cozy and definitely family-feeling."
• "The Pub Is Clean And A Friendly Atmosphere Upon Entering."
• "Clean and family friendly will definitely be going again!"
• "Place was clean staff polite well done to all."
• "Nice and clean."
• "Comfortable seating, nice music and a fireplace with a fire in it!"

Cons:

• "Half of the tables were listing and all the play area was cordoned off with tape."
• "The seating was what only can be described as really really dirty."
• "The outside seating and play area was just as bad."
• "Every single plate was caked in food."
• "The whole place looks shabby...chairs with no fabric left on the arms...holes in seating."
• "At the table the seats are the filthiest I've ever seen in a pub and we're just as disgusting as on our previous visit 4 years prior."
• "The Pub was really dirty, the floors stained, it's grubby, the chairs had old food stains on them & was so dingy!"

Atmosphere

Pros:

• "Good atmosphere. Can be quite busy on Sunday."
• "If you want a good carvery at a very good price, then this is Excellent. Lovely food and atmosphere."
• "Very impressed with the ambience of this place, we were happy to get the table in front of the open fire place with the flames warming us up nicely."
• "Lovley atmosphere."
• "Atmosphere is relaxed and welcoming."
• "The pub and staff itself were wonderful, it has a very warm and welcoming feel to it."
• "Had the most fab night at woodend, booked for a party of 8 of us, as a birthday celebration, the atmosphere was lovely, child friendly, very reasonably priced, a good variety of food and the staff were lovely too."

Cons:

• "The carvery was edible, there a complete lack of range of vegetables on offer."
• "The atmosphere was cozy and definitely family-feeling."
• "It was a hot day and atmosphere was very uncomfortable with air con not being very effective so we retreated to the beer garden."
• "Despite pre booking for a Sunday carvery at 3 pm, we were placed, once again, in the family area, surrounded by children, and opposite the door leading to the outside play area."
• "So with all the pandemic and time.you have had you can't even dust the place? Maybe clean all the cobwebs and bugs off the window at least."
• "No for us, not been in the Woodend for over two years now and wont be bothering in the future too. Staff attitude was one thing and the food was uninspiring."
• "The greeting was very poor the man who showed us to our table didn't really have a clue what was going on."