House of Finesse Hair Salon Urmston Reviews Summary

Styling and Hair Care

Pros:

• "The stylist was excellent and did a fantastic job, cutting my hair exactly how I wanted."
• "She tackled my hip length hair without batting an eyelid and recommended me a better style."
• "Every stage was explained and helpful after care advice given."
• "Lauren always does an amazing job, exactly what I ask for, while also giving her professional advice too."
• "Literally the best hairdressers ever! Would recommend to anyone."
• "Lauren Watts always does a fabulous job of my hair."
• "I have been getting my hair done by Kirsty at House Of Finesse for years now. I trust her with my hair so much."
• "I changed my hairdressers to house of finesse best decision i ever made kirsty is very professional."

Cons:

• "The salon is consistent in messing up hair appointments and have been giving clients discounts for leaving a 5 star review."
• "Recently I attended an appointment for a full head colour, which did not go as planned."
• "Don’t bother booking here. I booked online, got an email confirmation from them, then got a text reminder the day before my appointment."
• "I am absolutely APPALLED with the service I have received at the urmston branch from Shalice Jessica."

Customer Experience and Service

Pros:

• "All the team are friendly, and overall it's a very enjoyable experience."
• "The best hot chocolates and head massages!💇🏻‍♀️💆🏻‍♀️☕️❤️"
• "Had a lovely service with Annie, she did me a balayage, root blend and cut."
• "The salon itself has a nice vibe, all the staff are friendly, helpful and attentive."
• "Fantastic salon. All of the hairdressers are amazing at what they do."
• "I've never been so pleased with a haircut ever, thank you so much Nikki!"
• "I had a great experience at HOF Urmston! :)"
• "Had my make up done by Lisa and she is the only person I would ever use."

Cons:

• "The majority of the best leading hair stylists have left and it seems to be a revolving door unfortunately."
• "The girls there themselves are great who work for the salon.The fact as well it is cash only at £100+ and they don't accept card."
• "First time I booked in, got the email confirmation but on arrival I 'wasn't in the system' so I re-booked for a different date."
• "Despite being aware of the complete inconvenient location, I was TURNED AWAY by shalice for missing our slot."