Sherwoods Peugeot Durham Reviews Summary

Customer Service

Pros:

• "The salesperson very professional."
• "The staff are always helpful and polite."
• "Everyone I had contact with was very helpful and professional."
• "We felt instantly welcome as soon as we arrived and all the staff we met couldn’t have been more helpful."
• "Patrick the sales man was great very friendly and professional."
• "Extremely friendly, polite and helpful, nothing is ever too much bother."
• "The sales team were so helpfull and nothing seems too much for them."

Cons:

• "The sales manager's customer service leaves ALOT to be desired."
• "Really unhelpful and really disappointing to hear."
• "No help at all."
• "When I explained the issue she refused to listen and claimed that it was not their doing."
• "I wouldnever use this dealership again."
• "Sales people making appointments to speak the next day and then are not at work the day they organised appointment."
• "The lack of BASIC CUSTOMER SERVICE was appalling."

Purchase & Sales Experience

Pros:

• "Couldnt of asked for a better service. From walking in the garage to leaving with the car the service was first class thanks to Patrick."
• "Very happy with purchase."
• "Excellent service. Not pushy. Got the car ready in an hour after purchase."
• "I bought my first car from this branch."
• "First time I have bought a car from Richard Hardie Durham at it won't be the last."
• "It's a straight 10/10 for Chriss, Sherwoods and my new Peugeot 2008 GT."
• "Paul the sales person was lovely kind and gentle from start to finish with this sale."

Cons:

• "Only one key was provided at handover."
• "Manager rebooked my test drive for Thursday 10am. When I got there no car for test drive."
• "Car was not taxed when I drove it away."
• "I'm totally unhappy as I've been going to garage for 9 years such a let down."
• "Not impressed... so went and bought a new Skoda Fabia from Pullman, they understand customer service!"
• "Went to look at a car they advertised on Auto trader, and it was not there, but told it would be that week and they would give me a call. No call."
• "Quality of service is exceptionally poor. The condition of the car was not accurately described."

After Sales & Service

Pros:

• "Our Peugeot 3008 gets serviced every year at Sherwoods Durham and their customer service is excellent."
• "From booking the car in for annual service to collecting it was very easy."
• "Speedy response to my enquiry."
• "The service is excellent and they really go above and beyond for their customers."
• "Put our Peugeot 2008 in for m. o. t. and yearly service. Contacted me by lunch time to say car was ready."
• "Rob and Carla are very professional and explain anything that needs doing to the car in detail."
• "The constant cheeriness, alongside the professionalism, of the service department is magnificent and comforting."

Cons:

• "I have had my car in this garage 6 times since December and they still don't know how to fix the start stop."
• "They found that the slave cylinder in my car was leaking clutch fluid extremely heavily, which is why my clutch would often get stuck when driving."
• "Please do not take your car to this garage for repair...twice we have taken it in and it has come out worse than when we had taken it in."
• "Sherwoods have failed massively on their customer service not returning calls or emails and not apologising or giving me an explanation of what went wrong."
• "They wanted to run the car on the computer which would cost £90 per hour."
• "The car hasn’t even been looked at."
• "Very, very poor service and poor customer service..a very unhappy customer indeed."