Harley Street Dental Studio Reviews Summary

Staff Friendliness and Professionalism

Pros:

• "The staff is super friendly and helpful."
• "Everyone from the receptionists, assistants, and Mark Hughes were friendly, professional and made a nervous patient feel at ease."
• "I've always received such excellent and professional care."

Cons:

• "They should treat long-standing patients with the respect they deserve; I have never missed an appointment."

Hygienist Services

Pros:

• "Her level of service surpassed any of my previous experiences."
• "Dr. Dalel's meticulous attention to detail during my hygienist appointment was remarkable."

Cons:

Dental Treatments and Outcomes

Pros:

• "I couldn’t be happier with the results."
• "The improvement on my condition is noticeable."

Cons:

Patient Care and Comfort

Pros:

• "The attention to detail from Dr Jana and her team was next to none!"

Cons:

Dental Expertise

Pros:

• "Dr David was also very welcoming and patient and has given the best advice regarding the health of my teeth and was very helpful, his expertise is phenomenal."

Cons:

Consultation and Communication

Pros:

• "They explained everything to me in detail, answered all of my questions patiently."

Cons:

Timing and Scheduling

Pros:

• "Appointments are easily arranged."

Cons:

• "Would have been 5 stars but I've never gone into an appointment on time. Had always been at least a 45-minute wait beyond my scheduled time."

Cosmetic Procedures

Pros:

• "Had a smile makeover done and I couldn't be happier with the results."

Cons:

Overall Experience

Pros:

• "A fantastic clinic with fantastic clinicians and hygienists."

Cons:

• "Not the aristocracy-class service I expected."

Quality of Dental Care

Pros:

• "The quality, attentiveness, hygiene, care and service at this dentist is superb."

Cons:

• "I encourage any ex-patient who has suffered at this practice to report them to the GDC."

Pricing and Financials

Pros:

• "The price that was offered was actually cheaper than normal dentists."

Cons:

• "Prices on their site do not include “compulsory” extras such as £600 retainers!"
• "Was lured in with payment plans but in reality they wanted it all in 3 weeks or to get full on finance."

Professionalism and Expertise

Pros:

• "My appointment was with Dr Natasha Panesar who was professional, knowledgeable, friendly and helpful."
• "Dr. Mark Hughes...is extremely experienced, very precise and knowledgeable."

Cons:

• "The person I met was supposed to be the most experienced member of staff. He was arrogant and refused to tell me how many years of experience he had."

Orthodontic Treatments

Pros:

• "Dr Decker has given me perfect teeth in just 3 months!"
• "I originally went to Harley St dental for Invisalign but was advised to use regular braces or incognito braces since it would have taken less than half the time and with better results."

Cons:

• "I’ve had good experiences in the past here but there was confusion during my last visit wherein I expected a deep cleaning and an update to my periodontal chart."

Customer Service

Pros:

• "Fantastic reception team, friendly staff & really worth a checkup if u need to visit a dentist."

Cons:

• "Very money-hungry, basically the dentist was begging me to not leave until the treatment advisor has spoken to me."

Transparency and Honesty

Pros:

• "They were both so lovely to me throughout the whole process and made me feel at ease from any nervousness and ensured minimal discomfort."

Cons:

• "They then told me via phone that I have to pay extra 400 GBP to finish a treatment my dentist hadn’t told me to finish yet."

Value and Cost

Pros:

• "You really do get what you pay for in comparison with others I've visited."

Cons:

• "I have discussed their approach with a professional orthodontist and was informed that this place was a scam."