Specialist Dental Services Reviews Summary

Professionalism

Pros:

• "I cannot thank Dr Michael Myint enough for his professionalism, knowledge and skills."
• "Professor Shahdad was exceptionally professional and diligent."
• "Was treated in a highly professional manner."

Patient Care and Comfort

Pros:

• "He sorted my issue seamlessly and put me at ease."
• "She reassured me and explained the procedure so I was relaxed when I had my appointment with her."
• "Her soft-spoken manner and delightful sense of humor instantly put me at ease."
• "The care was kind, patient focused and would not hesitate to recommend the care under Michael."
• "His kindness and warm approach made me feel very comfortable."
• "She was clear and patiently answered all our queries."
• "I was worried about having cracked one of my back teeth but have been looked after with absolute professionalism."
• "Charlotte fills me with confidence and keeps me calm by announcing her every move."
• "Throughout the operation, I was kept informed of the operative steps and the progress all along, most importantly I also was kept reassured all the time that certainly helped keep me calm and cool."
• "Initially I was worried that there would be some judgment about my oral health as I'd not been for a while, but Dr Myint was able to talk me through what to expect and was so reassuring."

Skill and Expertise

Pros:

• "His mastery clearly showed as he corrected a complicated issue with ease."
• "The treatment I have received since then to maintain my dental health has been of the very highest standard."
• "Dr Sophia was amazing... She was clear at explaining our options the advantages and disadvantages of each."
• "My new denture was finally finished!... Charlotte is an artist."
• "Professor Coulthard... I was absolutely confident that the operation would be carried out successfully."
• "Dr. Stilwell's extraordinary knowledge, honesty, and bedside manner have set a benchmark."
• "The possible options were explained in a sympathetic and clear manner."
• "His calm and relaxing nature really put me at ease."
• "Always a pleasant visit - Michael and Shakeel are amazing."
• "We have received a recommendation for one of their orthodontists... Dr Sophia Shah stepped wonderfully in his shoes and has guided us and our daughter through all the issues so far."
• "I found Christine Stilwell to be patient, very thorough and an excellent communicator, helping me understand my dental occlusion and possible other issues."

Communication

Pros:

• "Excellent communication, honest feedback about where i needed to do more, but always constructive, never patronising."
• "She met and exceeded all our expectations. She was clear at explaining our options the advantages and disadvantages of each."
• "Before and after the procedure everything was explained quite clearly by the Dentist (Charlotte Stillwell)."
• "I’ve always struggled with dental work but since attending SDS I have overcome my fear and can now breathe through my treatment instead of gagging!"

Personal Touch

Pros:

• "He was confident and easy to deal with. I would highly recommend this practice as admin staff were also very nice and helpful."
• "Dr Sophia was amazing... She's high on my son's list of favourite doctors which is very hard to get on!"
• "Dr Stilwell is assisted by Carmen and their working routine borders upon the telepathic."
• "Another successful appointment with Meg Scheybeler and we discussed the merits of TePe brushes."
• "Disclaimer: He is a friend of mine. However, he is one of the few people who I am happy to do treatment on me as I know his work is of top quality, and he genuinely cares about his work."

Hygiene and Safety

Pros:

• "The place was well appointed and all safety measures were definitely in place."
• "Everyone was in full PPE and all the safety measures were described in detail."

Customer Service

Pros:

• "From the first phone call I made to having the treatment - I have been looked after so well."
• "The staff were wonderfully thorough and reassuring after my traumatic fall."
• "I was lucky enough to get an appointment with Dr Michael Myint. He called me prior to my appointment and walked me through my procedure."
• "When I arrived at SDS I was upset and nervous about the amount of treatment I had ahead of me, but was immediately made to feel at ease."
• "Thank you to all the team. I would highly recommend Specialist Dental Services!"

Professionalism of Staff

Pros:

• "Professor Shahdad and his team have been amazing."
• "With Charlotte as the dentist you are being treated by one of Europe's finest professionals with Platinum credentials and fame."
• "Dr Emma Laing enough. She is the most patient and professional I have ever met."
• "Everyone from the reception staff to the practitioners is courteous and friendly."
• "I required a painful molar to be extracted and was extremely grateful for Specialist Dental Services seeing me at very short notice."

Quality of Treatment

Pros:

• "The final outcome is amazing - the implant is perfect and I will be forever grateful to the team for their professionalism."
• "Michael Myint was amazing and really took the time to ensure I was happy with the outcome of my implant surgery and related crown work."
• "The most patient and professional I have ever met. A true professional and perfectionist."
• "I finally have the smile I always wanted - thank you, Charlotte."
• "My treatment has always been excellent and all my dental needs have been met with skill and good humour."

Follow-Up Care

Pros:

• "I received fantastic aftercare."
• "The follow-up was comprehensive, and I felt well looked after."
• "Excellent aftercare with Dr Stilwell, wouldn't hesitate to recommend her services."

Overall Satisfaction

Pros:

• "Would highly recommend."
• "Extremely satisfied with the level of service."
• "Very happy with my treatment."
• "Absolutely thrilled with the results."
• "Would not hesitate to recommend the care under Michael."

Efficiency and Timeliness

Pros:

• "Everything was on time and the procedure was not rushed."
• "My appointments always run to time."
• "The treatment plan was adhered to and completed in the scheduled time."

Administration and Billing

Pros:

• "The billing process was straightforward and transparent."
• "Appointments and billing are handled very efficiently by the administrative staff."

Accessibility and Convenience

Pros:

• "It was easy to book an appointment and the location is convenient."

Technology and Equipment

Pros:

• "The surgery is equipped with the latest technology."
• "I was impressed with the 3D imaging equipment."

Environment and Ambiance

Pros:

• "The waiting room is comfortable and relaxing."
• "The atmosphere in the clinic is very calming."

Negative Feedback

Cons:

• "There was one occasion where I had to wait a bit longer than expected for my appointment, but it was a minor inconvenience."
• "The cost of treatment can be quite high, but you do get what you pay for."
• "I wish they had more flexible hours for appointments."
• "Parking can sometimes be a challenge at the clinic location."
• "I experienced a small issue with scheduling, but it was quickly resolved."