Greenwich Dental Practice Reviews Summary

Service Quality

Pros:

• "Fast service, everywhere was clean and tidy."
• "Even though I only went for a consultation, I was not treated poorly."
• "Highly recommended dentist."
• "The practice uses the latest dental technology, which has made my visits faster and more comfortable."
• "From the moment I walked in, I was greeted with warm and friendly receptionist who made me feel welcome and comfortable."
• "The reception, nursing and clinical staff were exceptionally professional, courteous, patient, knowledgeable and kind."
• "Can't praise this dental practice enough to be honest. Friendly staff on reception, very efficient was seen on time for all my appointments."
• "Fantastic service, Dr Alex is an amazing Dentist."

Cons:

• "Disorganised and poor x ray equipment that wasn’t working which meant I had to come in twice."
• "Had a 11am appointment. Still not seen by 11.50am."
• "Really poor service and communication at this practice."
• "Quite awful service honestly."
• "It was apparent that the clinic has a negative perception towards NHS patients, which was manifested in the treatment I received."
• "The customer service at the practice is appalling."
• "Horrible 😣😣😣😣 and tort of negligence, I went to pull off my wisdom tooth which was perfectly out and easy to pull it doesn’t need any surgery extraction but the new supposedly dentist made thinks more complicated now instead to be happy for getting rid of the tooth I will need a surgery extraction which is worse and I never wished it."
• "Do not attend this practice. They are absolutely disgusting to talk to."
• "Used to be good. Not anymore."
• "I will not be returning to this practice, and will not recommend it to anyone."

Facilities and Amenities

Pros:

• "There are 3 floors in the building, there's a toilet for people who wants to use the loo."
• "Rooms are not too cold or hot in the building."
• "There is a ramp to enter the building at the entrance, which is good for disabled people."
• "I like that they have a lift for wheel chair users and those with buggies or prams."
• "The clinic is spotless and adheres to strict COVID-19 protocols, which is reassuring in these times."
• "Very clean, very professional."
• "Very smart place and all are really professionals and very helpful and happy team."

Cons:

• "No lift and stairs are very narrow."
• "I had to wait for so long in a small crowded, and hot, space on the top floor with my daughter."
• "Nice and clean dental practice, but waiting to get in, at a cold room with a turned off air conditioning an with zero degrees outside it’s crazy."

Staff Behavior

Pros:

• "Silvia and Julia are the best receptionist that I've ever meet."
• "Agata in particular put me at ease and explained my treatment clearly and with empathy."
• "Dr. Anjali has an especially great bed side manner, which helped my anxiety a lot when I had to have these procedures done."
• "Thank you for making the dreaded trip to the dentist a pleasant experience."
• "I've not been made to feel silly about leaving my tooth problems untreated for so long, and her manner of explaining things is always very clear."
• "I was pretty nervous about each procedure but, again, she made me feel comfortable and was very understanding."
• "What a kind, reassuring and highly competent dental practice."
• "My son was sick all over the room but you know what, everything was handled professionally."
• "Excellent, very kind, helpful Customer Service, always trying to help you and book the most convenient appointments, patiently answer all your Qs, etc.."

Cons:

• "Dr Mangat was always very inpatient and rude especially to his assistants which made me feel uncomfortable."
• "The dentist himself was so rude and really impolite."
• "The dentist's behavior was discourteous and belittling."
• "I took my daughter there and the dentist, who didn't want to do the job, told my daughter that to take a tooth out is a very painful thing!"

Cost and Pricing

Pros:

• "The dentist explained the finance options available and explained the possibilities at each step."
• "oh and it only cost 22 quid."

Cons:

• "They’ve put up their prices for a scale and polish with airflow from £79 to £101."
• "Not worth it for private service fee of £130+."

Treatment Efficacy and Quality

Pros:

• "The emergency dental was very good as the tooth come out without me fill a thing."
• "Thank you to Dr Harish who walked me though what he was doing to my tooth and what will be required when I get a root canal treatment!"
• "the work I've had so far has been impeccable, and my dentist is easily the best I've ever visited."
• "Dr.Mehrdadad Semeskandehi is one of the brilliant dentists ever."
• "As a family we have been coming here for nearly 30 years, and all of us have had excellent and personal service from the same dentist throughout."
• "Dr Mehrdad was fabulous, he really enjoys helping people."
• "I have had excellent treatment from the Greenwich dental practice, especially from my dentist Francesca Tosson who has been brilliant."
• "Dr Poonam Jagatiya did my root canal treatment and she did it successfully."
• "Charlotte has been seeing Rachael for over year now and her braces come off next week. Thankyou Rachael for all your fantastic work."

Cons:

• "Was really shocked and disappointed with my treatment, I was left with a gap between my teeth and a crown that was not put on properly."
• "I’ve had issues with my braces for the past 2 months and was just given the runaround."