Royal China (Harrow-on-the-Hill) Reviews Summary

Food Quality

Pros:

• "Quality dim sum with fair portioning."
• "The mixed seafood and chicken fried rice was great too."
• "Good quality food."
• "The food is absolutely fantastic and worth the money."
• "The dim sum here is top class on the weekends."
• "The food always tastes fresh."
• "Some of the best Chinese I have had."

Cons:

• "Daylight robbery."
• "Please don't order from this restaurant, as they deliver food you haven't ordered."
• "Main course was absolutely terrible."
• "Food was stinking and inedible."
• "The famous custard lava buns had no resemblance of any custard filling."
• "The food was fairly mediocre."
• "Really horrid vegetarian Singapore noodles."

Service

Pros:

• "Our waiter Frankie was excellent as was the young ladies who brought us our drinks."
• "The staff members are really attentive and professional."
• "Her attentive and friendly nature made us feel welcome."
• "Staffs was welcoming very welcoming, curtious, efficient."
• "The staff were very courteous and efficient - I cannot fault their service and thought they earned their gratuity."
• "The staffs were very helpful and caring."
• "Fast and attentive service."

Cons:

• "Most of the staff members are NOT friendly."
• "The service was totally atrocious and nobody bothered to come and ask for drinks order or take order for food."
• "The staff had sour looks on their faces when they served us throughout the entire time we were there."
• "The staff are rude, unfriendly."
• "The waiters are not welcoming and are just rushing to get you in and out."
• "The WORST service I have ever encountered by the 'acting manager' and Jenny."
• "Service was abysmal."

Value

Pros:

• "Prices very reasonable too though portions are modest."
• "It's worth trying."
• "Good tasting food, nice service and the portion size was good value."
• "Surprisingly it wasn't particularly expensive either."
• "Our total bill was £60 which is reasonable."
• "Great food and great service."
• "Well worth the value for money."

Cons:

• "No prawn crackers given until we asked for them. Seems like they are penny pinching for the smallest thing."
• "With dishes costing between £12-15 each, Royal China still charge a premium compared to the regular Chinese takeaways in our area."
• "After charging so much money for out of date food and showing such disrespect to your customers."
• "For six people to have a two course meal came to over £300, for what we got, it was not worth it."
• "Not only are the prices not worth the food quality or service, the hefty 13% service charge is not optional."
• "Prices well over the top for the disgusting food you get in return!"
• "Considering this was one of the more pricey takeaways in the area I was super disappointed with my order."

Ambiance

Pros:

• "Design and atmosphere inside the restaurant is great."
• "Very nice food and atmosphere."
• "Comfortable and pleasant surroundings and never rushed to finish."
• "The ambiance was good with nice lighting and well laid tables."
• "A very vibrant atmosphere."
• "Good ambiance."
• "Lovely place to eat."

Cons:

• "The atmosphere is kind of dark though, I wish that they would fix the lighting better."
• "The restaurant and toilets probably need a slight freshening up but I still enjoy coming here."
• "Ambience was ok, a little noisy and could've done with less crowd and perhaps a seating area where you can wait for your table."
• "The restaurant itself was filthy, there was food all over the floor and the table and chair covers were very wrinkled."
• "This is a dour dark restaurant with average food."
• "Zero atmosphere in restaurant as they have removed all the table clothes leaving dark plastic on display."
• "Ambiance lacking and restaurant has done a lot of cut backs so no longer put table cloths on the table and provide snacks upon arrival whilst we wait for food."

Accessibility

Pros:

• "I'm a wheelchair user and found it easy to navigate into the building via the provided ramp."
• "They are so nice they even adjust food for fussy kids."

Cons:

• "Avoid if you have any allergies."
• "The waiter told us not to come back and to pay the service charge because no one in the restaurant had authority to remove this fee."
• "Presumably the local council have blocked off access to the access road that used to run outside the front of the restaurant."