Address: 6-10 High Rd, Bushey, WD23 1SE, United Kingdom
Phone: +442084205100
Rating: 4.6
based on 175 reviews.
Customer Service
Pros:
"Have recommended it to others, worth it for the EXCELLENT SERVICE."
"Both Tony and David were amazing to deal with."
"I can highly recommend Bushy Heath Garage and the friendly helpful team who work there provide a service second to none."
"Tony always kept me updated!"
"David kept me up to date on any progress re the delivery of the car."
"Tony was extremely helpful throughout the process and kept me updated at all times."
"Excellent service and would recommend this garage."
Cons:
"Wouldn't recommend this place to anyone."
"Extremely disappointed with the services. They listed a BMW 2 series, We were very interested in that car so called and requested to view the car, they said it's not available to view."
"Since posting my review back in May 21, the dealership stated and gave me paperwork stating they had carried out its first year service, but in August 21 they sent me a text stating I needed a first year service on or before the 9th of September, thought this was very odd."
"Astounded at the total lack of customer service received by Bushey Heath MG garage. They don't reply to emails or pick up their phone."
"Returned the following week for a rebooked test drive but was refused and asked to leave because I had shared my negative experience with customer services."
"Tried to get in contact with them to get matter resolved, but without success."
"Absolutely horrible experience. Test drive was booked at 11am but no one was there till 11:10."
Quality of Cars
Pros:
"When I turned up the car was exactly as advertised and had been health checked."
"Great price and high quality, what more do you want from a car showroom."
"The car was fully prepared ready for collection."
"The car was also spotlessly cleaned, serviced and MOT’d."
"Minor faults that we found on the car were willingly fixed in addition to any that were noticed by the servicing department."
"The dealer insisted on getting two new tyres and a service before I took the car which was a bonus at my end."
"The vehicle is amazing as described and I would strongly recommend using this garage."
Cons:
"It had few scratches noting major but that put me off the car so l asked for a refund they refunded it without a issue although it was my fault that l didn’t check the car properly."
"The radio frequently loses signal, resulting in poor audio quality and an unreliable listening experience."
"Vehicle was sold to me with a temporary fix for the DAB radio."
"I feel that information relevant to the condition and value of the vehicle was deliberately obscured or withheld."
"On collection, I was not invited to inspect the vehicle."
"It soon came to light (when collecting the car) that there was only one key. The team were initially great and came up with a solution I was happy with. Unfortunately almost six weeks later and with two chase emails unanswered......nothing has happened."
"Bought 3 MG about a year ago... nothing but trouble, with the electrics."
Staff and Customer Interaction
Pros:
"From the moment you walk in you're treated like a valued customer and they are genuinely interested in helping you find a new car and make the purchase as smooth as possible."
"They always go out of their way to help and are always friendly and knowledgeable about their trade."
"So thrilled with our car and cannot recommend Tony and his team highly enough!"
"All staff very friendly especially Simon and Johnathan no pressure salesman."
"Staff are smiley, friendly and patient."
"Everyone at this garage were so friendly and polite."
"Staff are extremely friendly and make you feel comfortable."
Cons:
"It appears as these people only deal with selected race. Very disappointed. Very unprofessional people."
"The service manager was so unpleasant and argumentative."
"Instead of telling me I didn't know how to do that, he just argued with me and asked me to leave."
"After the service has been done, they left the car so dirty inside, steering wheel and the seats full of oil."
"Every time when i came back to check, they saying another half an hour and keep lying."
"I found the staff with very unprofessional behaviour and so ignorant."
"AVOID THIS GARAGE!!!!!"
Overall Experience
Pros:
"I had a 5 star seamless experience from this garage."
"Mine was a case of looking elsewhere for something that was right in front of me. Buying a car has never been easier."
"All in all a very good buying experience. 10/10 would buy from here again."
"I dealt with Simon. He gave me a fair price for my part exchange, was the least pushy car salesman I have ever dealt with."
"An MG dealership, where the sales representative let the car sell itself, no pressure, no hard sell."
"No pushy sales techniques, no trying to get one over on us with the cost or the part ex."
"No pushy sales pitch - just helpful advice."
Cons:
"Don't waste your time and money to go there!!"
"Stay away!"
"Absolutely horrible experience. No apologies for being wasting my time and money."
"Called again next day said the same and took my no and assured to call me when the car is available to view. Next day without calling me they sold the car to someone else."
"Wouldn't recommend this place to anyone."
"When you get there there are far to may cars around to navigate, I mean every square inch is used. Too crowded!!!"