Address: Lyon Way, St Albans, AL4 0LQ, United Kingdom
Phone: +441727722000
Rating: 4.7
based on 222 reviews.
Customer Service
Pros:
"The service that I received from Brayley's when purchasing my new car was excellent."
"Kudos to the team for the excellent service."
"As always, a fantastic experience in customer service."
"Absolutely first class service from Honda St Albans."
"I receive excellent customer service staff are friendly and happy to help with any query you have."
"From start to finish, a very good experience."
"Excellent customer service!!👏🏾👏🏾👏🏾"
Cons:
"Avoid at all costs!"
"They did the classic pressure selling with the head sales person."
"They are not returning my calls (I call once/twice a week) even though I have a 1 year warranty."
"I never received such a bad customer service."
"Staff attitude there is really bad and disgusting... I felt like not going back there ever again."
"It's really poor ...I called service team and asked why I don't reminder for my car service, and I was told that it's not updated on their system and my service plan has expired."
"Guaranteed the worst customer service from a car sales team."
Sales Experience
Pros:
"Very impressed with the speed and quality."
"Very friendly and tried his best to get me a good price on the car without being a pushy salesman."
"The salesman called Ilash was so kind and helpful; he made the process very easy and enjoyable as he evidently cared a lot about my experience as a customer."
"His relaxed and non pushy style made the whole experience a real pleasure."
"Baillie is just about the best sales person to have encountered."
"Perry Clive is a great guy, very welcoming and wants to help you find the right car and within your budget."
"Mark Gillam was very helpful and professional."
Cons:
"Bought a new CRV 3 years ago and have had loads of problems with it."
"After only 5000 miles using the car, mostly just for commuting in town, I had to replace the back tires, the battery and my bill was over 700£."
"Spent over 12K with these people and got our car on empty tank of petrol."
"Sales exec will 100% treat you like dirt once contract is signed."
"I would not reccomend my worst enemy to this place."
"I am very disappointed with Honda and this dealership. They are absolutely not trustworthy, especially when it comes with used cars."
"You are better off buying a used car from car giant."
Vehicle Quality
Pros:
"Just bought a used CR-v from Anthony Butler I would recommend him especially and Brayley in general."
"The car is in fabulous condition & a lovely valet."
"The Honda Jazz hybrid SR is a great improvement for its comfortable ride, reduced cabin noise, and a much improved dashboard and sound system."
"We have now bought three cars from Brayley Honda St Albans over the years, most recently a CRV hybrid which we are really pleased with."
"The work was carried out quickly and professionally, with a wash and shampoo thrown in."
"Brayley Honda diagnosed a battery charging issue in half an hour talking to me."
"Car went to honda for diagnostics. Noisy when braking. In the end replaced brake pads and disc."
Cons:
"The car key was 'taken apart and given a clean' and an investigation was performed on the car to resolve the juddering. Upon arriving home it was clear the juddering issue had not been resolved and the key was still very weak, even with new batteries that I had placed in myself."
"Had an issue with the air conditioning on my HRV - this was rectified for free under the warranty."
"When I bought it I flagged the unresponsive car key to the manager but nothing was done at the time."
"They also did an unauthorised clutch test on my car (without tell me first) and tried to kill the clutch and then say it needed a new one."
"Neither issue was resolved."
"I had an intermittent problem with my windscreen wipers. Of course, when I took the car into Brayley Honda they were behaving perfectly. In spite of this Brayley's found a fault, ordered the part and fixed the problem."