Royal Oak Reviews Summary

Service

Pros:

• "The team clearly works well together, amazing service and food is great as well!"
• "The staff are all really friendly and helpful."
• "Staff and chef were really friendly and welcoming."
• "The bar staff are accommodating and go that extra mile to make you feel welcome."
• "The staff there was very accommodating and extremely friendly."
• "Had a great time in the pub today tannika was a star and beth and charlotte have exceptional service and all three are lovely."
• "All the staff here are excellent and welcoming."

Cons:

• "Always smells like damp and BO they have 'run out' if most of the beers."
• "No atmosphere, staff and security guards are extremely rude."
• "Jessica, the Saturday manager, is extremely rude to customers."
• "First the staff were almost blaming the customers because they were 'so busy'."
• "Didn’t allow my wife to come in, at 7pm, because they 'thought' my wife was under 25."
• "Rude and off people behind the bar, lack off understanding of customer service."
• "Very rude staff."

Cleanliness

Pros:

• "Nice clean toilets and a disability toilet well kept."
• "Food was lovely, very clean premises."

Cons:

• "You'll love it if you to queue for ages for drinks even when it's quiet, have no sense of smell as the toilets are rank!"
• "Seems like a nice atmos but the mens toilets are terrible."
• "Sadly the place has gone down hill. It's not very clean."
• "Pub can get a bit hot and sometimes smells kinda off could use with better ventilation or just less heat."
• "Bar service terribly slow, filthy toilets, almost all the food on the menu unavailable."
• "No locks for the cubicals and toilet too far away to put your foot on the door... Then the toilet paper had fallen inside the holder."
• "The Manager seems to have a thing with tables and chairs. They are constantly moved about. Perhaps he could spend more time on cleaning, especially the windows."

Food Quality

Pros:

• "The chicken was so hard I could of used it to mend my shoes."
• "The Katsu chicken burger was absolutely fantastic, lovely and hot with just about the right amount of kick for someone like me."
• "Had the Sunday roast here with a mix of Chicken and Beef. Portions were super big and food was hot."
• "Quality beverages and well good quality food."
• "The food platter veg and non veg had a variety and all my friends enjoyed it."
• "The food and the Texan sauce were delicious."
• "The fish and chips are supreme. The vegan burger sliders are probably the best starter in any mainstream pub anywhere."

Cons:

• "Terrible value for money, would avoid in the future."
• "The rosemary fries were lukewarm and looked and tasted more like Morrisons own."
• "Not worth the £11 I paid."
• "The food was not great - all a bit bland."
• "My husbands chicken was over cooked and wrap couldn't wrap because it was so crispy and over cooked."
• "In my opinion the food is not fresh and the people who work in the kitchen have no love for cooking, the food arrived burnt, and in another situation it came raw and tasteless."
• "The portions were very small and left us all still hungry after finishing the meals."