ODEON Harrogate Reviews Summary

Seating Comfort

Pros:

• "The seats were comfortable and the sound and picture quality were excellent."
• "Comfy seating in the screen too."
• "Seats were comfortable and the kids really enjoyed the movie and snacks."
• "I very much enjoy the spacious cinema rooms and find the seating very comfortable."
• "Leg room and seats are fantastic and comfy."
• "It was nice to see the seats all replaced with comfortable, easy to clean seats with plenty of leg room."
• "clean, great seats"

Cons:

• "Seats felt uncomfortably hard part way through."
• "Uncomfortable seating (folding chairs), seats not pointed straight towards the screen but at an angle."
• "I find the seats extremely uncomfortable."
• "Larger screen, uncomfortable seats, no raised seating, feels very dirty in there."
• "Tiny cramped seats with no leg room."
• "Firstly the seats were tiny and I had hardly any space at 6ft3, I couldn’t relax and I couldn’t believe how small they are."
• "The screens aren't the best and the seats aren't great."

Price and Value

Pros:

• "£5 tickets are an absolute steal, especially with 2 for 1."
• "The cinema so much better value now they have slashed their prices by about 50%."
• "Cheaper than the other local cinema."
• "You can usually get a pretty cheap ticket though so it's worth it IMO."
• "Tickets at half the cost you would pay as you get nearer to London."
• "However, at just £6 a head it's difficult to complain about anything."
• "its affordable"

Cons:

• "The prices are not at all reasonable and it does feel like this cinema capitalises on the fact that the next closest are in York or Leeds."
• "yes it is overpriced"
• "It's only got a 3 star rating because of the price of the refreshments, they are extortionate! 😲"
• "Prices are super high, so might as well go somewhere that's more modern."
• "It is a little bit more expensive now to see a movie here since they raised their admission."
• "The tickets are overpriced and so is the popcorn, I suggest that's lowered."
• "with the same overpriced tickets"

Facility Quality

Pros:

• "The building was built in the 1930's and is a great example of modernist architecture."
• "The cinema was clean and well-maintained."
• "Great facility, with a lot of needed updates to the toilets over the COVID lockdown timeframe."
• "Toilets always clean and always soap in the dispensers."
• "We were in screen 4 and it was clean and tidy."
• "Everything looked clean."
• "The building is a historic icon."

Cons:

• "That app/website is a dumpster fire though."
• "It's a bit run down and in need of a refurb."
• "The place is outdated and to be honest if you're going to watch a big movie, it's probably better going to a newer venue."
• "The cinema itself has not received enough upkeep."
• "General feeling of an ill-managed venue, nobody welcoming, ushering or checking tickets."
• "Feels very dirty in there."
• "But visiting other cinemas does make me realise how rundown it is"

Customer Service

Pros:

• "I've never had a bad experience in this cinema"
• "The staff have usually been great though the cinema itself has not received enough upkeep."
• "All the staff are so very nice but a huge shout out goes to one star in particular, a fabulous lady named Ickle, she is always so welcoming, cheerful, friendly and super helpful and is a real asset to this company."
• "The staff are friendly, helpful, and seem to like working there."
• "A member of staff called Nick looked after us amazingly well."
• "Very pleasant staff, even said 'goodbye and thanks for visiting'."
• "Staff in reception are lovely and the location means it's convenient."

Cons:

• "Shocking service from the staff who were too busy stocking up toilet paper to care."
• "Customer care leaves a lot to be questioned!!!"
• "once a film was canceled while I was on my own in screen 4 without being told"
• "Pity about the horrible toilets in cinema 5."
• "Don't go to this cinema if you're looking for DISABLED ACCESS. Totally non-existent."
• "The staff looked so bored, disinterested and clearly did not want to be there."
• "Some, but not all staff are often slow and have a 'couldn't care less attitude'"

Additional Amenities

Pros:

• "There is a disabled parking space on site for customers."
• "There's a reasonable selection of food and drinks, typical of a cinema."
• "Free parking after 6.30pm via a ticket at the desk."
• "The food is good though 😝"
• "They serve a great selection of snacks and drinks including beers and wines."
• "Plenty of sweets and popcorn for sale at the usual cinema prices."
• "The free parking, if you go after 6pm, where you get a pass from the cinema when you go in, then you go and place it on your car is an added plus."

Cons:

• "We have been issued with a 150£ Parking fine for time which was less than the movie screening time."
• "Also the parking is very limited."
• "Movie Goers - Beware of Parking Scams in Odeon."
• "the whole area needs re-planning and a separate queue for drinks and snacks set up"
• "Parking charges say a flat rate of £1.70 after 6pm. However, it still charged me the normal rate which ended up costing me £3.90!"
• "Food is absolutely awful and excessively priced."
• "The food was incredibly stale, the popcorn was at least 2 days old if not more."